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Employee Programs Knowledgebase

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    How do I know if I am an existing SERO or Sprint Employees Referring Customers (ERC) customer?     What is the difference between Employee Referral, SERO, Framily and Unlimited, My Way?     I am a SERO customer considering an upgrade and understand SERO Basic rate plans aren't compatible with all devices. What devices aren't compatible with these plans?     As an ERC/SERO/Everything Plus customer, are there restrictions on where I can upgrade my device?     How frequently can I upgrade my device?     How do I change my rate plan if I want to upgrade to a Smartphone?     I want to change rate plans, unrelated to a device upgrade. Can I do this? How?     As an ERC/SERO/Everything Plus customer, can I add an additional line or lines to my existing account?     I have a general question related to my ERC/SERO/Everything Plus account. Who can help me?     What self-service tools are available?  
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Effective 5/19/17  SWAC Customers Q: How are SWAC customer plans changing? A: Effective 5/19/17, Sprint Wireless Advantage Club (SWAC) customers will have one new lower cost plan to select – the new Advantage Unlimited Freedom plan. It costs just $30/mo. when enrolled in Sprint AutoPay and $35/mo. without AutoPay. Q: What services are included with the new Advantage Unlimited Freedom plan? A: SWAC customers will enjoy unlimited data, talk and text while on the Sprint network, plus:       - HD video streaming at up to 1080p+, HD music streaming at up to 1.5 Mbps and streaming gaming at up to 8 Mbps.       - 10GB of free Mobile Hotspot service.       - Ultra HD that’s available for an additional $10/mo./line. Q: How much is the Advantage Unlimited Freedom plan? A: It’s just $30/mo. with AutoPay and $35/mo. without AutoPay. Q: Is AutoPay enrollment required to participate in the Advantage Unlimited Freedom plan? A: Sprint AutoPay enrollment is not required to participate in the Advantage Unlimited Freedom plan. The good news is by enrolling, you’ll receive a $5/line monthly credit. You have a choice, and it’s a great opportunity to save. Q: How do I enroll in Sprint AutoPay? A: With Sprint AutoPay, you’ll never miss a payment. We’ll automatically apply your amount due to a checking or card account each month to help you avoid missed payments and late charges. It’s easy to enroll and manage your settings. Go to sprint.com/autopay or use your My Sprint Mobile app to get started. Q: I purchased on subsidy <24 months ago. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: You can switch plans now or later. You won’t benefit financially until your 24-month term is up. Here’s why:       - Since you purchased on subsidy, you’ll incur a $10/mo. subsidy charge for the remainder of the 24-month term if you switch to the new plan.       - You’d pay the same $40/mo. charge on both plans.       - The old Advantage Unlimited plan is $40/mo.       - The new Advantage Unlimited Freedom plan would be $40/mo. with AutoPay ($30/mo. plus $10/mo. subsidy charge).       - The new plan does offer 10GB MHS, so if that’s important to you, swap sooner than later. Q: I have an open lease/IB agreement. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: No, you’ll benefit more by continuing to take advantage of your $15/mo. credit until your next device upgrade. Here’s why:      - You currently pay $25/mo. ($40 a month on the Advantage Unlimited plan, minus the $15 monthly service credit). If you switched to Advantage Unlimited Freedom, you’d pay $30 with AutoPay.       - Sprint recommends you wait to switch to the new plan until your current lease or installment payments have ended. Q: I purchased on subsidy more than 24 months ago and don’t have a lease or IB. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: Yes! Financially, you’ll be better off after swapping to the new plan: $40/mo. for the old plan vs. $30/mo. for the new Advantage Unlimited Freedom plan (w/AutoPay). Q: I have a basic phone. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: No, not as long as you continue using a basic phone.       - Old plan is $20/mo. for basic phone vs. $30/mo. with the new Advantage Unlimited plan.       - Sprint recommends you stay on your current plan until you upgrade to a smartphone. Q: What is the best way to change to the new Advantage Unlimited Freedom rate plan? A: Emailing Employee Care at employeephoneprograms@sprint.com is the preferred method to request a move to the new Advantage Unlimited Freedom plan for your EWD family members. You can also:       - Chat with a Care specialist. EWD customers can request the change via Employee Chat using the EWD page on i-Connect.       - SWAC customers can sign in on sprint.com to either chat or to complete the plan swap themselves. Q: Will I still receive the $15/mo. service credit ($7.50/mo. for basic phones) if I lease or purchase a phone in monthly installments as of 5/19/17? A: No, the service credits will not apply to new purchases or leases as of 5/19/17. Q: If I purchase a phone in monthly installments before 5/19/17, will I continue to receive a $15/7.50 service credit? A: Yes, as long as you remain on the $40 Advantage Unlimited plan for smartphones or $20 Advantage Unlimited for basic phones. Q: Are customers in SWAC eligible for consumer pricing and promotions? A: In the past, SWAC was sometimes included in consumer promotions, but not always. In some cases, there were complex combinability restrictions. Going forward, SWAC will always be eligible for consumer promotions without any offer combinability rules or restrictions.   Still have questions, click here to search for answers or start a discussion. Have your employee friends email & CID and ready to get started, click here to fill out the form. Already a SWAC customer and ready to make the switch, click here to login your My Sprint account.
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