Effective 5/19/17 SWAC Customers Q: How are SWAC customer plans changing? A: Effective 5/19/17, Sprint Wireless Advantage Club (SWAC) customers will have one new lower cost plan to select – the new Advantage Unlimited Freedom plan. It costs just $30/mo. when enrolled in Sprint AutoPay and $35/mo. without AutoPay. Q: What services are included with the new Advantage Unlimited Freedom plan? A: SWAC customers will enjoy unlimited data, talk and text while on the Sprint network, plus: - HD video streaming at up to 1080p+, HD music streaming at up to 1.5 Mbps and streaming gaming at up to 8 Mbps. - 10GB of free Mobile Hotspot service. - Ultra HD that’s available for an additional $10/mo./line. Q: How much is the Advantage Unlimited Freedom plan? A: It’s just $30/mo. with AutoPay and $35/mo. without AutoPay. Q: Is AutoPay enrollment required to participate in the Advantage Unlimited Freedom plan? A: Sprint AutoPay enrollment is not required to participate in the Advantage Unlimited Freedom plan. The good news is by enrolling, you’ll receive a $5/line monthly credit. You have a choice, and it’s a great opportunity to save. Q: How do I enroll in Sprint AutoPay? A: With Sprint AutoPay, you’ll never miss a payment. We’ll automatically apply your amount due to a checking or card account each month to help you avoid missed payments and late charges. It’s easy to enroll and manage your settings. Go to sprint.com/autopay or use your My Sprint Mobile app to get started. Q: I purchased on subsidy <24 months ago. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: You can switch plans now or later. You won’t benefit financially until your 24-month term is up. Here’s why: - Since you purchased on subsidy, you’ll incur a $10/mo. subsidy charge for the remainder of the 24-month term if you switch to the new plan. - You’d pay the same $40/mo. charge on both plans. - The old Advantage Unlimited plan is $40/mo. - The new Advantage Unlimited Freedom plan would be $40/mo. with AutoPay ($30/mo. plus $10/mo. subsidy charge).
- The new plan does offer 10GB MHS, so if that’s important to you, swap sooner than later. Q: I have an open lease/IB agreement. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: No, you’ll benefit more by continuing to take advantage of your $15/mo. credit until your next device upgrade. Here’s why: - You currently pay $25/mo. ($40 a month on the Advantage Unlimited plan, minus the $15 monthly service credit). If you switched to Advantage Unlimited Freedom, you’d pay $30 with AutoPay. - Sprint recommends you wait to switch to the new plan until your current lease or installment payments have ended. Q: I purchased on subsidy more than 24 months ago and don’t have a lease or IB. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: Yes! Financially, you’ll be better off after swapping to the new plan: $40/mo. for the old plan vs. $30/mo. for the new Advantage Unlimited Freedom plan (w/AutoPay). Q: I have a basic phone. Does it make sense to switch to the new Advantage Unlimited Freedom Plan? A: No, not as long as you continue using a basic phone.
- Old plan is $20/mo. for basic phone vs. $30/mo. with the new Advantage Unlimited plan. - Sprint recommends you stay on your current plan until you upgrade to a smartphone. Q: What is the best way to change to the new Advantage Unlimited Freedom rate plan? A: Emailing Employee Care at email@example.com is the preferred method to request a move to the new Advantage Unlimited Freedom plan for your EWD family members. You can also: - Chat with a Care specialist. EWD customers can request the change via Employee Chat using the EWD page on i-Connect. - SWAC customers can sign in on sprint.com to either chat or to complete the plan swap themselves. Q: Will I still receive the $15/mo. service credit ($7.50/mo. for basic phones) if I lease or purchase a phone in monthly installments as of 5/19/17? A: No, the service credits will not apply to new purchases or leases as of 5/19/17. Q: If I purchase a phone in monthly installments before 5/19/17, will I continue to receive a $15/7.50 service credit? A: Yes, as long as you remain on the $40 Advantage Unlimited plan for smartphones or $20 Advantage Unlimited for basic phones. Q: Are customers in SWAC eligible for consumer pricing and promotions? A: In the past, SWAC was sometimes included in consumer promotions, but not always. In some cases, there were complex combinability restrictions. Going forward, SWAC will always be eligible for consumer promotions without any offer combinability rules or restrictions.
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I'm on an old SERO plan. I know that plan is expired but you now have the SWAC plan and I have heard that some SERO customers are getting converted to SWAC. Can I do that too?
If you are an existing customer on a SERO plan and interested in switching to a new plan, please dial *2 from your Sprint phone. An Employee Accounts team member will review options for the best fit plan, including our new Advantage plans for friends and family members. SMARTeam members who respond to customers on these forums don't have access to SERO accounts, but the Employee Accounts Group (*2 on your Sprint phone) will be happy to assist you.
What about customers who aren't on SERO? Can we be converted to SWAC?
If you have a friend or family member who is a Sprint employee, they may be able to sponsor you under a SWAC account. That isn't something that can be done over the phone; please contact your friend/family member to get started. If you are not on a SERO plan now and do not have a friend or a family member who is a Sprint employee, you're not eligible for the SWAC plan. That being said, any member of the SMARTeam here on the forums would be more than happy to review your account and look for the best plan option available!
Have other questions? Feel free to ask in our Problem Solvers area