Hey Al! I just sent you a PM a little bit ago. I'll be glad to help with this!
I also have the same issue. I have an Essential phone that got completely paid off & unlocked almost an year ago. But it got locked back to Sprint after the recent updates. When I call Sprint, they have no idea & are saying that the phone is unlocked per their system & they can't do anything else. I'm still a Sprint customer & using Sprint SIM. Still they can't do anything about this.
I sent a PM to Em_Will_I_Am. Hope to get the issue resolved soon.
Thanks much in advance for your great help.
Hey there coolwhiz, this sounds like something we need to take a look at. I have sent you a Private Message, feel free to review it at your earliest convenience.
Hi jeinutheen, let's take a closer look into this matter for you. I have also sent you a Private Message, review it when you have a chance.
Unlock worked now. Thanks to everyone who helped.
Phone never rooted , never installed custom rom on it .
I tought you gonna help .