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Have 3G service but cannot receive nor send messages in zip code 06114

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Journeyman

Have 3G service but cannot receive nor send messages in zip code 06114

I have the nexus refirbushed after having a situation with my out of the box new nexus. It shows that I have 3G service but I wont be able to send text or email and then I wont be able to receive messages. I have to turn my phone off than turn it back on to then receive all my messages. I live in the Hartford area 06114 and I need to find out if this is something going on with the sprint service or with my phone. PLEASE HELP!

2 REPLIES 2

Re: Have 3G service but cannot receive nor send messages in zip code 06114

csanchez06114,

I don't see any outages open currently. Have you tried update profile and update prl? Also powercycle your phone for 3-5 minutes.

Please let me know if this helps!

Thank you,

George M.

Sprint Social Care Team

Journeyman

Re: Have 3G service but cannot receive nor send messages in zip code 06114

Hello GeorgeELMSNY

thank you for the suggestion I tried it and it still hasn't worked. I don't know what else to do and this is a terrible situation because my phone controls everything and is my only way to contact my work place and home.

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