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Random restarts throughout the day since the 4.2.1 update

Journeyman

Re: Random restarts throughout the day since the 4.2.1 update

I had the same problem with my Galaxy SII and now it has gone off and wont cum back on or charge I even bought a new battery and it still hasnt come on. This really sucks since I am not up for upgrade!!

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Master

Re: Random restarts throughout the day since the 4.2.1 update

lisa8937

If the device is not powering on at all, assuming that the battery is fully charged. I would recommend that you take it into one of our repair centers for a full diagnostic. Please locate the closest repair center at www.sprint.com/store.

Chris
Sprint Social Care Team
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Journeyman

Re: Random restarts throughout the day since the 4.2.1 update

So does the S5..can someone fix this problem plz

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Master

Re: Random restarts throughout the day since the 4.2.1 update

camarozzz28,

Thanks for reaching to us. I'm sorry to hear that you're having issues with the phone. How long have you had your phone for? How long has this issue gone on for?

- Marie
Sprint Social Care
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