I have read many other threads about Google Voice integration issues. I checked my account to be sure I had no numbers blocked. I turned off wifi calling. I spoke with Sprint customer service. I waited one month in case the new phone affected my contract.
But still when I get to the stage in Google Voice where I have to click "Check Eligibility for Sprint Integration" , I still get "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled."
Solved! Go to Solution.
Hi folks, I'm afraid I have some good news and some bad news. The good news is that we're very close to offering a a true VoLTE solution for our customers.
The bad news is that as Sprint moves towards that VoLTE solution, we're no longer able to support Google Voice integration. If you're on a device that's capable of using Calling Plus or Voice Call Continuity you will have already to make a choice about which service you'd like to use. The technology that shifts a call from CDMA to LTE is the same as that shifting a call from a Sprint number to a WiFi, to a Google Voice number and vice versa. Since only one such trigger may be active on a line at a time, we've had to prevent integration in favor of these enhanced calling services.
Devices that are already integrated will continue to have access for the time being but new devices cannot make the integration and customers who remove GV from their lines will not be able to add it back.
Hello @SD4828023, We would like to review your account and see if there is anything blocking the activation. Please check your inbox and reply to the private message I just sent you.
I discovered the problem on the Google Voice forum (thanks bluescat ! )
I had turned on WiFi Calling (called Calling Plus on the Note 😎 at one time. That provisioned the service for my account. I later turned it off - but it was still provisioned. I had to deactivate it instead. The process for this on the Note 8 is as follows:
- Turn Calling Plus ON
- Select the extended menu (three dots in upper right) - choose DEACTIVATE
- Follow the next few screens - at the bottom of the first one, choose DEACTIVATE - then confirm on the following screens. Be patient, some of them take 30 seconds to load.
On other phones, the deactivate button is on the screen where you set your 9-1-1 address information.
After this process, I was able to go to Google Voice - Legacy Google Voice - Settings - Enable Google Voice Integration - hooray!
I am facing same issue since I changed my plan, I am not seeing message saying Enabled by sprint in google voice account, I used to make direct international calls using my sprint number with google voice rates without any help of app. Loosing this feature is very bad, tried calling and chatting with so many sprint reps but no use :(. None of the reps have enough information on this integration, on the other side google also not supporting.
Any help is appreciated!
Hi @SreekEvo1, Can you please let me know, Are you using Wi-Fi calling? In order to successfully activate Google voice on your device, you need to disable that feature.
To disable Wi-Fi Calling please follow this steps:
To activate Google voice on android devices you can access this link: http://bit.ly/2hm8C1X
To activate Google voice on Apple devices please feel free to follow the steps listed on this link: http://bit.ly/2FJLR73
Understood @SreekEvo1. I was looking for information about the error on the Google forum because Sprint cannot manually add the Google Voice feature code. It must be added only via the Google Voice, Can you please try this steps as a work around?
Verified my account, no add on service for google calling and no wifi calling enabled. Screenshot also attached for your reference @Sprint_Jey
We would like to take a closer look into this. Please check your inbox and reply to the private message I just sent you.