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Google Voice now wants $20 to Port number over?

Journeyman

Google Voice now wants $20 to Port number over?

Had GV for a many years. Just upgraded my phone and tweaked my plan. Didn't know about disabling GV before hand so my VM got all screwed up. Took three days and many calls with a excellent CS rep to clear up the problem & got it to where Sprint was back to being the default VM client. Since my plan was going to change one more time the next billing cycle I waited to switch back over to GV. When I tried to do this, after the phone# check it states that the line can be ported over but for a $20 fee paid through google payments. This didn't happen before. Is this something new or can't the google bot tell I'm on the Sprint network and should let me on free and clear?

Thanks for the help.

 

10 REPLIES 10
Sprint Social Care

Re: Google Voice now wants $20 to Port number over?

Good morning! To integrate your number with Google Voice is completely free. Please click here so you can learn more.


Jeffrey
Sprint Social Care
Journeyman

Re: Google Voice now wants $20 to Port number over?

Thanks for getting back to me Jeffrey.

Unfortunately, when I follow the steps, I don't see the message, 

"Click Enable Google Voice on your Sprint phone. Then, follow the onscreen instructions."

My only available options are:  

Port your mobile number to Google Voice
Port your number
Get Google Voicemail for your existing mobile number
Get Google Voice Lite
 
Sprint Social Care

Re: Google Voice now wants $20 to Port number over?

Understood! Please click on Get Google Voicemail for your existing mobile number. After that, enter your Sprint mobile number, and click Check for available options. Let us know how it goes.


Jeffrey
Sprint Social Care
Journeyman

Re: Google Voice now wants $20 to Port number over?

I get the following:

20170811_173720.jpg20170811_173743 edit.jpg20170811_173749.jpgAfter the error, the the page is locked out and I've got to exit out and reopen it again.

I'm using Chrome if that makes any difference.

Thanks

Sprint Social Care

Re: Google Voice now wants $20 to Port number over?

Good morning! Have you tried contacting Google or using another browser?


Jeffrey
Sprint Social Care
Journeyman

Re: Google Voice now wants $20 to Port number over?

no., how do I contact google?
Sprint Social Care

Re: Google Voice now wants $20 to Port number over?

Just click here  and click on HELP FORUM, after that, just click on new topic and post your question.


Jeffrey
Sprint Social Care
Journeyman

Re: Google Voice now wants $20 to Port number over?

ok, thanks. before I loose you, could it be that some option such as wifi dialing needing to be disabled or something is causing the issue? I've been reading  up on how this has been causing problems.

In any event, thanks for the help anyway

Journeyman

Re: Google Voice now wants $20 to Port number over?

Your link above is just blue text lol. no destination.
Sprint Social Care

Re: Google Voice now wants $20 to Port number over?

Sorry about that. Here's the link. Let's take a look at your account and see if it's set up the way is suppose to. Check your inbox and reply to the private message that I just sent you.


Jeffrey
Sprint Social Care
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