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Have GV/Sprint Integration for years- Suddenly not working properly

Sprint Social Care

Re: Have GV/Sprint Integration for years- Suddenly not working properly

Hey @theormes, in order to re-integrate GV you'll have to turn off Wi-Fi calling since those services cannot be active at the same time.


Jeffrey
Sprint Social Care
Journeyman

Re: Have GV/Sprint Integration for years- Suddenly not working properly

Thanks, I think. That is an odd rule. Is it due to technical issues or purely business issues? Just trying to understand. Thanks for your quick reply.
Sprint Social Care

Re: Have GV/Sprint Integration for years- Suddenly not working properly

It's because Google Voice uses WIN (Wireless Intelligent Network) Trigger and it cannot be used with other services that use WIN triggers, like Wi-Fi Calling.

 

You may find more information on the web about WIN and how it helps wireless provider in the industry.


Jeffrey
Sprint Social Care
Journeyman

Re: Have GV/Sprint Integration for years- Suddenly not working properly

Oh, OK. That helps. Thanks! I'll disable wi-fi calling and see if I can get re-integrated.
Sprint Social Care

Re: Have GV/Sprint Integration for years- Suddenly not working properly

Good! Keep us posted on the outcome.


Jeffrey
Sprint Social Care
Journeyman

Re: Have GV/Sprint Integration for years- Suddenly not working properly

It worked. All set up. Thanks!
Sprint Social Care

Re: Have GV/Sprint Integration for years- Suddenly not working properly

That's great to know! Enjoy the rest of your day Smiley Happy


Jeffrey
Sprint Social Care
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