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My international calls with google voice are not connected, any help?

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Journeyman

My international calls with google voice are not connected, any help?

I tried today to call 8 different numbers between cells and ground phones in two different countries using my integrated google voice to sprint cell phone. Each time i am getting a ringing tone, i keep waiting for somebody to answer with no answer on the other side. I whats apped my sister who i was trying to call, she told me her phone never rang. I was charged by google voice for all the unconnected calls, any advice? is it a google voice issue or a sprint issue? where to start?

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5 REPLIES 5
Master

Re: My international calls with google voice are not connected, any help?

Journeyman

Re: My international calls with google voice are not connected, any help?

Has sprint fixed thisissue?

Master

Re: My international calls with google voice are not connected, any help?

panther_man,

Sorry for the delayed response. Currently, I don't see this listed as a known issue on GV. I do see we have some known issues with Airave and international calls placed while using Google Voice. Do you have An Airave?

Eduardo

Sprint Social Care

Journeyman

Re: My international calls with google voice are not connected, any help?

I'm getting this problem whenever I'm using Airrave. All of my international calls fail.  I've confirmed that Airrave is the problem by doing the following:

1. Disable Google Voice integration with Sprint phone

2. International calls work fine

3. Re-enable Google Voice integration with Sprint phone

4. All international calls fail

5. Leave the range of the Airrave

6. International calls work fine with Google Voice integration

Is there a fix planned for this?    

Master

Re: My international calls with google voice are not connected, any help?

jryanjp,


At this time our dedicated teams are working towards a resolution for this issue. If you have any other questions or need assistance with anything else please let us know.


Thank you.

Charles G.

Sprint Social Care Team
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