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Sprint - Google Voice Integration Issue

Wizard

Sprint - Google Voice Integration Issue

I'm by no means a Google Voice expert and am learning this stuff as I go, so let me check with someone who worked on the implementation on this.

Journeyman

Re: Sprint - Google Voice Integration Issue

ClaudiPo,

Thank you for looking into this for us! I'm noticing that I'm also being billed for minutes called to my wife's phone, from my GV enabled phone (we're on a family plan, she doesn't have GV, but I do). Just in case you need another case scenario.

On a side note, I was finally able to get integration with Option 2 to re-integrate. Someone from ATS called me yesterday and worked on it last night. Thank you Sprint team!

Journeyman

Re: Sprint - Google Voice Integration Issue

@ClaudiPo

Here is a thread over at the Google Voice forum, where more people are having this same issue (family plan phones are being charged minutes when receiving calls from a GV enabled Sprint phone, on the same plan).

http://www.google.com/support/forum/p/voice/thread?tid=2562773645cde8a6&hl=en

Thanks!

*edit* it looks like Engadget is following the developments of this situation. Gizmodo will probably be next.

Journeyman

Sprint - Google Voice Integration Issue

Has there been any follow up on the previously mentioned billing of family plan phones when one device is GV integrated?

Journeyman

Sprint - Google Voice Integration Issue

I used the app on my EVO and this billing cycle was charged for overages.  I have never had this issue in the past and could not understand it.  After a day of thought I figured it out, it's Google Voice using landlines to place my call through the app.  I want the thank Sprint for taking care of the charges, but GV is gone.

Highlighted
Journeyman

Sprint - Google Voice Integration Issue

I can add 1 more reason you may not be able to integrate Sprint with Google voice...blocked PTNs.  If you have ever requested Sprint to block a number from texting you or calling you it adds a "Blocked PTNs" SOC code on your account.  If these codes exist you will not be able to complete integration of Google Voice with Sprint.  I learned this after WEEKS of trying to figure out why I kept getting this error message: "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled." I have to add here that Google was ABSOLUTELY no help at all and all the assistance came from Sprint.  Although I had to speak to numerous people, of various levles, in Sprint customer support and tech support (all with differnet answers, reasons or excuses), I was finally able to find a few people who knew about the issue, actually cared about my problems, followed up with me regularly, and were finally able to guide me through the proper process to undo it.

First you need to go on Sprint.com and go to the "my preferences" for your number.  Under My Preferences there is a section called "Limits and Permissions" with different links.  You only need to focus on "Block Texts" and "Block Voice", click on each of those and make sure there are no restrictions at all.  When you first click on each of those links you may see a red circle with a line through it and the word "restricted", this is your problem.  After you allow all calls and text (don't worry, once you get Google Voice integrated you can block them again through their services), the red cirlce with a line through it icon should disappear, and you should be golden!  I called into Sprint to verify that the block code had been removed from my account, and it hadn't.  Not because this process is wrong, but more because I am impatient and it takes about 15 minutes to update in the system.  But calling in was good because I had them manually do it form their end as well, and verify it.  Once it was gone from their screen I kept them onthe phone, checked eligibility fro Sprint Integration again and......WALLA, IT WORKED!!

I really hope this helps save someone from the headaches and frustration I went through for weeks, if one person reads this and it helps them please pass this link on and let me know if this helped!

Journeyman

Sprint - Google Voice Integration Issue

Any calls made via Google Voice if you selected option 2 when intergrating Google Voice and Sprint will be treated as a call to a landline which will use your anytime minutes. So no matter if the number you are calling is a mobile phone the call is still routed to the Google server (which is considered a landline) first and then to whoever you are trying call.

Journeyman

Re: Sprint - Google Voice Integration Issue

Dear ClaudiPo,

I have seen on the forum that you have successfuly been able to help people with the problem that I am having.

Last year I tried to  Replace my Google Voice number with my Sprint numbeand it was successfully integrated.  Then, I disabled the integration due to delay in call quality and some missed calls where the phone started to ring for a shorter period of time.

Since two days ago, I tried to integrate my Sprint phone with Google voice using the two options available and I keep getting the following problem.

Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled.

I tried to delete my Sprint phone from the Google voice settings and I still got the above message.  I called Sprint and Spoke to 7 people and spent 2 hours on the phone and they couldn't solve the problem.  The eventually decided that it was a Google voice issue and it is a 3rd party that they don't support.  I called Google voice as Sprint gave me a number to call, google representative told me that they don't have live support and I would have to look into the google voice support.  I saw a lot of people who are having the same problem that I am having with this integration and no one has the solution for it.  That is why I am posting this message....Hopping that someone with more knowledge would help me integrate my account with my Google voice number as I have reached a dead end with this issue.

I recently went to a Sprint store and the rep over there told me that since I have switched to iPhone 4S, I am not able to do the integration due to the fact that Apple and Google are having a lawsuit.  I really think that this guy was just trying to get red of me as he reached a dead end with this issue too.

I went to Sprint.com and went to the "my preferences" for your number.  Under My Preferences there is a section called "Limits and Permissions" with different links.  I made sure that  "Block Texts" and "Block Voice" where not blocked.

Any help you can provide me would be appreciated

Journeyman

Re: Sprint - Google Voice Integration Issue

I have a similar problem as noted by nameer_2011 except when I request the option to intergrate my phone number it says my phone number is eligible to port for $20 so it's not recongnizing it's a sprint phone number. I did check under settings to see if I could just re enable but no option anywhere. Only things that show on my google voice page is old text messages from 9 months ago when I disabled. The only reason I disabled in the first place is because something went very wrong with google voice and I was unable to make any outbound calls without getting a busy signal. As soon as I disable was able to make calls again as usual. Would really like to re enable since I've read that apparently that issue had been fixed. Thanks.

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