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Sprint repeatedly fails to reset my voicemail pin

Journeyman

Sprint repeatedly fails to reset my voicemail pin

My father, as the holder of the account, had been working with s Sprint customer care and specialists to reset my voicemail pin. They have failed to successfully do this many times as we have been working with them for 3 hours now.

 

All I want is to update my recorded voicemail greeting.

 

The ineptitude has me on my last nerve because frankly, this is completely ridiculous and entirely unacceptable for multiple people.

 

If someone could please advise or solve what should be a basic issue I would be less likely to leave Sprint for incompetence.

 

Currently they are asking my father what is I hear when I try to access voicemail and are surprised that I am using their service. Meaning that they have absolutely no idea what is going on.

 

He has been dropped from the service chat for the 5th time now.

 

I have a Google pixel 32gb (original)

6 REPLIES 6
GrandMaster

Re: Sprint repeatedly fails to reset my voicemail pin

if the voicemail is on your line why is he needed to reset it?
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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: Sprint repeatedly fails to reset my voicemail pin

Because no one uses voicemail pins anymore. I haven't used mine in over 5 years. They won't let me reset it because I am not the account holder. Which I think is only slightly ridiculous.
Journeyman

Re: Sprint repeatedly fails to reset my voicemail pin

The point, by the way, is that they have repeatedly failed to do what they have said they have already done. I want to know if anyone could explain the possibilities as to why. I apologise that I'm now stressed over this but your response is completely irrelevant.
Journeyman

Re: Sprint repeatedly fails to reset my voicemail pin

Leslie L, Bravo W, Quincy M, Joyce D, Simon G, Michael S, and Emilia A, so far.

 

Each of these persons have failed. More if you consider the one who wouldn't help my the first time I called myself.

GrandMaster

Re: Sprint repeatedly fails to reset my voicemail pin

i agree on it being ridiculous..doesnt make a whole lot of sense that you would need someone else to reset the pin on your phone..youre not exactly adding devices or making changes to the account itself.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Sprint Social Care

Re: Sprint repeatedly fails to reset my voicemail pin

Good morning Taylorfulton! Let's get this taken care of. Please check your inbox and reply to the private message I sent you.


Jeffrey
Sprint Social Care
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