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Sprint voicemail not working after removing Google Voice

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Journeyman

Sprint voicemail not working after removing Google Voice

I have two phones on my account that were setup so Google Voice would handle voicemail functions. I have recently unlinked the numbers from Google Voice, but the Sprint Voicemail is not working. Dailing into my voicemail on either phone gives me a busy signal and others that try to leave a voicemail only get a Sprint message to try again later.

I have called support, did a factory reset, made sure i was fully updated on firmware, PRL, profile, network settings, restarted... and still won't work.

No one I have spoke to at Sprint has a clue how to fix this. Are there any Sprint people out there who can help me?
108 REPLIES 108
Journeyman

Re: Sprint voicemail not working after removing Google Voice

Can anyone help?

Re: Sprint voicemail not working after removing Google Voice

Hi jasoncrimmel80!

You can't have Google voice and Visual Voicemail at the same time. If you removed Google Voice but want to use Visual Voicemail, it has to be set up manually from this end. Please reply to the Private Message I sent you to further assist you with this matter.

 

Michael C

Sprint Social Care

Journeyman

Re: Sprint voicemail not working after removing Google Voice

PM sent.
Journeyman

Re: Sprint voicemail not working after removing Google Voice

I have this same issue, how can I get my Sprint Voicemail to work?

Re: Sprint voicemail not working after removing Google Voice

Hey boothdir!

I'll be more than happy to look into this for you. Please reply to the Private Message I sent you.

 

Michael C

Sprint Social Care

Journeyman

Re: Sprint voicemail not working after removing Google Voice

Having the same issue. only getting a busy signal when i call voicemail or "the person you are calling is not available" if I dont answer. 
The latest google voice update made GV useless. forced text notifications but still didn't work for group texts or picture messages. Had to delete. 

Journeyman

Re: Sprint voicemail not working after removing Google Voice

I am having this same issue. Extremely frusrtrating and nobody here has been helpful. Does anybody know the fix?

Journeyman

Re: Sprint voicemail not working after removing Google Voice

Thank you I found this topic, thought I messed up after I disable GV,
1. I want to enable GV with my sprint number again.
2. Sprint voice mail not working.
I also changed data plan recently.
Sprint Social Care

Re: Sprint voicemail not working after removing Google Voice

Hey guys! We can definitely help you out. Please check your inbox and reply to the private message that I just sent you.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
GrandMaster

Re: Sprint voicemail not working after removing Google Voice

@perrygold did you just disable the app or did you log into the site itself and opt out of their VM and all of that prior to disabling it?
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Journeyman

Re: Sprint voicemail not working after removing Google Voice

I too am having this problem after disabling gv from their site as it was causing call problems.
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