More than likely you are seeing this because the devices ESN is not in Sprints database or for some reason usually due to long inactivity it has been removed. If this is the case then the ESN will need to be added into the system by an agent creating a "ticket". This process can take up to 3+ days to take care of depending on what info is left out etc.
This thread is being created to help get this taken care of and to hopefully consolidate requests to one single area. First and foremost the agents in here will need to verify if the device in question is compatible with Sprints network. You can do a pre check on your own to see if in fact your device will be compatible by going here https://community.sprint.com/t5/Account/Bring-Your-Own-Device-FAQs/ta-p/962647 . The provided link will also run you through some other goodies like questions/answers to some of the main things that are usually asked.
This link https://www.sprint.com/en/landings/bring-your-own-phone.html provides the info on which devices are able to be added to Sprints database. These are the confirmed devices. A newer device might be available to be added that is not on the list but this will need confirmation from the agents in here.
When attempting to add a device to the Sprint Database, a Sprint rep will need the following information from you;
DO NOT SHARE THE ABOVE in a public thread, only share this information with a Sprint Rep via Private Message. For a list of Sprint Rep's, you can go to the following,
Pick a rep, click their username and look for the big yellow button that says "Send a Message" to initiate a Private Message.
Keep in mind if for some reason you end up getting a replacement device NOT from Sprint you will more than likely need to go through this process yet again to get the devices info into the database. EXAMPLE- You own a Nexus 5X and something goes amiss..you end up getting a replacement from Google..The new device is not in Sprints database so now it must be added in the same way the previous device was added..Wash rinse repeat
i think this might be the answer! I have a service ticket in with sprint now after an entire weekend. Also, since the sim has to mirror the sim in my iPhone which could appear to be like activating an a sim already in use- wondering if that is an issue. My sim is registering as one of the old phones on our account and that’s not accurate.
Hello nursehgh. Sprint_kryshna sent you a PM yesterday to check on this issue, please take a look at your inbox message when you have a chance.
I'm having an issue with adding an iPhone 5s to my account. If someone could PM me that would be much appreciated. Thank you!
Hi Lol_Irl! I am happy to help with this, but as @firegu_6364 state, can you please confirm if the iPhone if from Verizon?
Hello. I am also having a problem activating my Nexus 5X. I have been to 3 different Sprint stores and a Best Buy after being directed there to activate my phone from a Sprint store. I believe I have the Correct kind of SIM (SIMGLW446C), however each Sprint location I have been to tells me the phone is incompatible with the network (despite it being listed as a compatible device on Sprint's own website for BYOD program). Please, any help would be appreciated, I've had this phone for 5 days already and have been to 4 locations to try to figure this out. Thank you.
Hi! Thank you for reaching out. We have received your private message, I will be responding to you shortly.
I'm also having this issue trying to activate the Pixel both at the store and over the phone with tech support. Really frustrating, you would think that this would have been disseminated by now. Anyways, could any of you wise people be able to help me. Thanks in advance!