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iPhone 7 / 7 Plus Reception Issues

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Everyone, I wanted to report that it has now been over 2 days and I haven't had any more LTE issues. Everything is working great and I have stayed on LTE for the majority of the time. And in the brief moments it has dropped to 3G, it immediately went back to LTE.

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

I'm having this issue on my iPhone 7. I do not have static IP enabled. This is incredibly frustrating and I bought a second iPhone 7 and it has the same issue. This is occurring in 76262 zip as well as 76137. Almost always in 3G instead of LTE as well (I'm DFW metroplex). So frustrating.

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Are you with Verizon or Sprint?

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Sprint.

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Do you have the Sprint zone app? If so, can you check something for me? Log into your Sprint Zone app, then once logged in at the bottom of the page you will see "My Account" select this, then select "Plans and Services", then scroll down until you see "View and change plans and services" expand this. Now within "View and change plans and services" you will see in bold "Plan add-ons", I would like for you to select "highlight" all the text under "Plan add-ons" and copy it. Once you have that done, then reply back to me and paste the text you just copied. It will look like this.

Plan add-ons:

Premium Caller ID $ 2.99

Allow my device to place international calls while in the United States $ 0.00

Phone Turn In Received $ 0.00

Free reduced speed international data $ 0.00

5GB Mobile Hotspot $ 0.00

Wi-Fi Calling $ 0.00

WiFi Calling for iCloud Device $ 0.00

Total Equipment Protection Plus $ 13.00

Allow International Data $ 0.00

Spending Limit Program Charge $ 7.99

Sprint service $ 0.00

Equip Credit Yes w/PTN $ 0.00

Basic Data Access with Unlimited Talk & Text

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Plan add-ons:

Trial Caller Name Presentation $ 0.00

Basic Data Access with Unlimited Talk & Text $ 0.00

Phone Access w/Unltd Talk/Text $ 7.50

15GB Shared Data Included $ 0.00

Thank you for your help!

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

Sure thing, glad to help. Smiley Wink

Just curious, is your iPhone 7 the only device you have on your plan? Some of the plan add-ons you have are a bit confusing. If you have another device on your plan, can you just double check that the plan add-ons you listed are for the iPhone 7 having the issue? Thanks!

Also, instead of just listing the plan-add ons, go ahead and copy everything under "View and change plans and services". Example below of my account:

Unlimited Freedom

Plan includes:

Unlimited Talk, Text and Data.

Line 1: $60; Line 2: $40; Line 3-10: $30.

Unlimited Anytime Minutes.

Unlimited Messaging.

5GB Mobile Hotspot.

International Text from US.

Sprint Global Roaming.

Change plan

Plan add-ons:

Premium Caller ID $ 2.99

Allow my device to place international calls while in the United States $ 0.00

Phone Turn In Received $ 0.00

Free reduced speed international data $ 0.00

5GB Mobile Hotspot $ 0.00

Wi-Fi Calling $ 0.00

WiFi Calling for iCloud Device $ 0.00

Total Equipment Protection Plus $ 13.00

Allow International Data $ 0.00

Spending Limit Program Charge $ 7.99

Sprint service $ 0.00

Equip Credit Yes w/PTN $ 0.00

Basic Data Access with Unlimited Talk & Text $ 0.00

Change my services

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

I have another device, my wife's. I checked it and the only difference was she did not have the Trial Caller Name Presentation option on her phone.

I listed what shows for my line below.

ATT Mobile Choice 15GB 50%off

Plan includes:

50% off AT&T Mobile Choice Plan 15GB Shared Data Plan.

Includes Unlimited Anytime Minutes, Unlimited Text and 15GB of Shared Data

all while on the Sprint Network.

50% Off Data Charges until 5/31/2018.

No additional discounts apply

Change plan

Plan add-ons:

15GB Shared Data Included $ 0.00

Trial Caller Name Presentation $ 0.00

Phone Access w/Unltd Talk/Text $ 7.50

Basic Data Access with Unlimited Talk & Text

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

So how long has this issue been going on?

Another quick question and this has me a bit confused, you are with Sprint, however, what you pasted is showing AT&T?

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

For the past few months. I had a 6s Plus running the iOS 10 beta before my iPhone 7.

I was excited about the iOS 10.0.3 update but that did nothing (apparently just for Verizon customers).

It says AT&T because we switched to Sprint for the 50% off AT&T promo.

Journeyman

Re: iPhone 7 / 7 Plus Reception Issues

I live in New York City and recently purchased the iPhone 7. Whenever I enter the NYC subway system and ride a few stops I am being dropped off the Sprint LTE signal and instead have a 1x connection which is slow as a tortoise. This happens everyday and the only way to correct it is to power off the phone and then turn it on again. I have also tried dialing the Sprint Network Update ##873283# to reconnect to the LTE network and that does not correct the connection problem either.

 

My iPhone 7 started with iOS 10.1 and is now using iOS 10.2 and it says it is up to date when I check for updates.  I would also like to mention that until recently I was using the iPhone 6s and it was also on iOS 10.1 and I never had this Sprint LTE network problem.

 

Sprint Social Care

Re: iPhone 7 / 7 Plus Reception Issues

Hey there! Have you tried doing a network reset? Please go to Settings>General>Reset>Reset Network Settings. Let us know how it goes.

 

Jeffrey

Sprint Social Care


Jeffrey
Sprint Social Care
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