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Couldn't close any cards (Glitch 2/3)

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Journeyman

Couldn't close any cards (Glitch 2/3)

My girlfriend was using the Youtube app on her Pre and after minimizing the card she tried closing it by throwing it away but it wouldn't close. She also had two other apps open and when she tried throwing those apps away they kept coming back down. She noticed on the top left of the screen where it says what program or screen she's on, it said she was still in YouTube. She couldn't exit or even open another app. I even tried calling her and she didn't even get the call. She eventually took out her battery and put it back again although I know it's not recommended. any ideas?

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