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Palm Pre Shuts off by itself

Journeyman

Palm Pre Shuts off by itself

If I put it in sleep mode or immediately after I hang up a call, it shuts off and I cannot get it to turn on unless I pop out the battery.  Is this related to the battery issue I have read about or is this totally different?  We just received it yesterday as a replacement for the Touch Pro and I'm ready to return it tomorrow for another Pre unless someone can assist in things I might try to remedy it.  I have updated it to 1.4 and I have done a hard reset twice.

3 REPLIES 3
Journeyman

Re: Palm Pre Shuts off by itself

I can't be sure but this sounds like a hardware issue to me...if you are still under warranty try calling Palm Tech Support for help.

(877) 426-3777

Master

Re: Palm Pre Shuts off by itself

Journeyman

Re: Palm Pre Shuts off by itself

Thanks for the link.  That exactly what's happening with mine.  We tried swapping with a new battery yesterday, no luck.  Now I have a replacement Pre arriving on Monday.  So I guess my next question is...should I not upgrade to 1.4 on the next phone?

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