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Pre USB Connection Problems

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Journeyman

Pre USB Connection Problems

When I plug my Palm Pre into my USB Port (not hub, but one of my main USB Ports), my PC will recognize something is trying to connect as an Other Device in Device Manager, however, can find no drivers (since none exist) and therefore does not load the device on my PC.  My device works fine on my wife's laptop, so it is not the cable and it is not the phone, it is my PC.  When I connect other USB devices to my PC they are recognized with out any problem, only my Palm Pre shows up as some "Other Device" that can not be recognized.  Help!

12 REPLIES 12
Journeyman

Re: Pre USB Connection Problems

Hello, I had the same problem with my Palm Pre, or so I thought it was the Pre.

Turns out that this phone has to use a USB 2.0 port only. I went through three Palm Pres before

I finally got one of the specialists at Palm to log into my system via remote; the tech went through

every possible way to get the phone recognized properly, to no avail. All of the USB ports on my current

computer(Dell 8200) are 1.1 ports, and cannot be upgraded on my computer without replacing the USB card, some however

can be upgraded. Hope this helps, as I know how frustrating it is not to be able to use the phone that chose over my Iphone,

that I gave to my wife. I have a new computer en route, with all USB connections the 2.0 type

Journeyman

Re: Pre USB Connection Problems

Thanks.  That may be useful.  I just got off the phone with a Palm Tech Expert (Level III) and he was unsuccessful in trying to load a driver that would work with my palm.  I'll let you know if your suggestion works for me, otherwise I may have to wait until I upgrade my operating system (currently using Windows XP Home Edition, Service Upgrade 3) to Windows 7, but I can't do that yet since the USB Wireless Adapter I am using by Linksys has not yet developed any dirvers that are compatible with Windows 7.  You are correct about the frustration factor.   I'll keep you posted on any progress and good luck with your new computer.

Journeyman

Re: Pre USB Connection Problems

These are my USB Bus Controllers:

Generic CardBus Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

How can I tell if they are 1.1 or Type 2 Ports?

Journeyman

Re: Pre USB Connection Problems

The only way that i found out was in going to the manufactures website.

I went to dell.com in hopes of finding an upgrade for my usb ports.

Also, anytime I plug the Pre, or my Iphone up to any my usb ports i'll get a

notification down on the right side of my taskbar that says " this unit could perform faster with a USB 2.0 click

here for available drivers" when clicked it prompts me to contact dell for information how to upgrade.

My Dell is an 8200 from 2002.

I cannot wait until my new computer gets here !!

Journeyman

Re: Pre USB Connection Problems

Best of luck with your new PC.  I spent another hour or so on the phone with Palm and still no luck after doing a partial erase on my Palm.  They first tried to blame it on my PC until I told them that my PC has no problem loading other USB devices other than the Palm Pre.  They said they would continue to look for solutions, however, I think the issue will not be resolved until I upgrade my OS.  I do not get the USB port message when I plug in my device, so maybe I do have 2.0 USB ports.  If I get some time, I'll check with the manufacturer to confirm.

Thanks for sharing your experience with me and others who maybe having similar issues.  Let me know when you get your Palm up and running on your new laptop.

Journeyman

Re: Pre USB Connection Problems

Thanks, My new Desktop will be here tomorrow, so I will let you know.

Try going to precentral.net, they may be of some help.

Master

Re: Pre USB Connection Problems

Are you using the usb ports on the front of your pc? I've had issues like this before, Try one of the usb ports on the back and see if it helps. Just a thought.

Master

Re: Pre USB Connection Problems

From your post; Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Your pc has usb 2.0

  • Right-click My Computer
  • Click on Properties
  • Click on the Hardware tab
  • Click on the Device Manager button
  • Scroll down as needed until you see Universal Serial Bus Controllers
  • Expand that by clicking on the boxed plus sign in front of Universal Serial Bus Controllers

At this point you should see something like this:

Note the highlighted line: "Standard Enhanced PCI to USB Host Controller". While the exact text may vary, the key is the word "Enhanced".

If it's "Enhanced", it's USB 2.0. If it's not, then it's USB 1.x.

Important: on most machines the presence of "Enhanced", even only once (which it typically is), means that all USB ports are USB 2.0 ports. Typically a machine will have only one type of port and this tells you which kind they all are.

The one exception to this scenario is a machine with USB 1.1 ports that has a USB 2.0 expansion card added. In this case I know of no way to tell which is which, other than simply knowing you added a USB 2.0 card to a machine with built-in 1.1 ports. Obviously in a case like this, the built-in ports are 1.1, and the added expansion card ports are 2.0.

Journeyman

Re: Pre USB Connection Problems

Thank you, but all of the USB ports on the Dell Dimension 8200 are 1.1

And the only way to upgrade them is too replace the card.

I have exhausted all options, when I should have just gone to Dell.com for help.

Thanks for your Ad. ***Sorry, I see youmeant that for "gumbyman"****

Message was edited by: DameDash

Journeyman

Re: Pre USB Connection Problems

usbscreenshot1.JPG

If you can read this, looks like I have USB 2.0, correct?

Message was edited by: gumbyman2020

Journeyman

Re: Pre USB Connection Problems

Just click on the screenshot in my previous post and it should come into focus.  It did for me.

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