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Reception problems?

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Journeyman

Reception problems?

I am having terrible reception, just wondering if anyone else is having problems. I been using in city areas, and the phone is roaming most of the time.

87 REPLIES 87
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Journeyman

Re: Reception problems?

What area do you live in, have you checked the Sprint website and seen what they say your coverage area looks like, did you have a Sprint phone before the Pre and if so what was your signal like on that phone?

Journeyman

Re: Reception problems?

I had sprint or Nextel phone for the last 6 years and live in St. Louis. I always had decent coverage in metro area but the palm pre is definitely lacking. I call Sprint customer service and they said they had a lot of complaints and hopefully there will be a software update soon, not sure what good that will do, it seems like an antenna issue. While checking this website, I didnt notice any post about coverage issues and was just wondering if anyone else was having problems.

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Journeyman

Re: Reception problems?

I've had pretty good coverage in the DFW area with all my Sprint phones, Pre included. Got my Instinct and Pre side by side here and both are full bars.

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Journeyman

Re: Reception problems?

I have a Curve, Pre and World Edition 8830 and all have strong signal here in Columbus, OH

I have issues with the Curve on occaision but nothing major and have had no issues with the Pre. I have been on my wifi connection though and love the speeds.

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Journeyman

Re: Reception problems?

Strange, my Pre seems to be making better sense of the weak signal I get at home than my Treo 700p (complete with stubby antenna) ever did. It still drops calls sometimes, but they remain clear until they drop... and seems to drop less often.

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Journeyman CWF
Journeyman

Re: Reception problems?

No reception problems here. I'm in Texas and actually the Sprint coverage is really good. I wouldn't guess a reception problem would be due to the Pre either.

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Sprint Product Ambassador

Re: Reception problems?

Nope - better reception at my house in a hole than other phones.

 

Post your zip and a major intersection where you're having problems; I'll check on the tower maps.

Product Ambassador, long time Sprint employee
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Journeyman

Re: Reception problems?

My Pre has worse reception than my Instinct (side by side comparisons) based on the signal icons. However, it has not dropped a call yet. Don't know what to make of that? Plus, the signal strength fluctuates pretty wildly.

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Journeyman

Re: Reception problems?

Yea my signal is lower too

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Master

Re: Reception problems?


@sjamie wrote:
My Pre has worse reception than my Instinct (side by side comparisons) based on the signal icons. However, it has not dropped a call yet. Don't know what to make of that? Plus, the signal strength fluctuates pretty wildly.

Yea, Ditto!

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Journeyman

Re: Reception problems?

I'm also having reception problems. I used to have an Instinct, had about 2-3 bars at home and about 3 bars at work and never dropped a call. Now I'm with the Pre and have terrible reception. If I'm lucky I get 1 bar at home and work, but I'm always roaming. I can never get on to a data connection at either places. With the Pre I've dropped countless calls. Most recently, I was driving on a main interstate highway (I95) and dropped a call. HELP PALM/SPRINT!!

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