I was able to receive group texts until recently, but then I kept getting the "get media content now" message. I clicked on it, but it just bounced back. Then the phone just kept resending the text, "get media content now." I even deleted the thread and the messages kept coming, but wouldn't open when clicked. I went into the sprint store and they had no fix which was quite disappointing. After looking online, I found the fix that worked for me. I went to Settings>System>Cellular>and changed the Mode Selection from "LTE & CDMA" to CDMA.
Sprint Care...same issue. Your engineers yesterday had me walk through pretty deep into the phone yesterday to MMS URL settings, to no avail. I did the complete phone reset this morning and still have the problem.
i hope an update comes soon...
I too am having the same issues since the update ; same "Media" message; worked with technical support to fix the issue to no avail and even went to my local sprint store , who did nothing more than what I did to see if I could correct the error. . Just made the CDMA change and seems to be working ; sure would like to obtain my LTE back , we needed . It is my hope that you , Sprint and HTC come up with a fix on this matter, soon .
We apologize for any inconvenience that this has caused. As my teammate mentioned previously in this discussion, we are aware of the issue and working towards a solution. Thank you for your patience.
Sprint Social Care
Not to pile on but I have had this same issue for months. It is not specifically related to the 8.1 upgrade. I had gone into a service center and they were unable to fix the issue forcing me or anyone else with the problem to use a lower service level to get standard functionality. I am glad at least that the upgrade has brought attention to the issue.
As a note it seems to be some form of authentication issue when using LTE. Yet regular texts work fine.
Who says we are patient! It's annoying and we need a fix, I pay good money for my cell service and expect more since I have been a sprint customer since it was Nextel.
Angry and annoyed
OK. I have the HTC 8XT and I traveled to Florida and someone sent me a group text to 15 different numbers. I continually got the "Media Content in this Message (1K)" and when I clicked it, it just blinked and nothing happened. This happened day and night, hundreds of times. I nearly lost what was left of my mind. But....
IT HAS SINCE STOPPED! What I did was (1) stopped clicking on each of the media content messages; I deleted each message each time without clicking on it. (2) Upgraded to Windows 8.1 on the phone. (3) deleted the message strings from anybody's number that I received the message from.
So, this worked for me, and I did not have to leave Sprint. I never took my battery out, no cold re-boot, nothing like that. I did take like 2-3 days to stop. Hope this helps.