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HTC 8XT Get media content now Error

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Journeyman

HTC 8XT Get media content now Error

I was able to receive group texts until recently, but then I kept getting the "get media content now" message.  I clicked on it, but it just bounced back.  Then the phone just kept resending the text, "get media content now."  I even deleted the thread and the messages kept coming, but wouldn't open when clicked.  I went into the sprint store and they had no fix which was quite disappointing.  After looking online, I found the fix that worked for me.  I went to Settings>System>Cellular>and changed the Mode Selection from "LTE & CDMA" to CDMA. 

130 REPLIES 130
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Journeyman

please give me the link again.

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Journeyman

Resetting will give you only a temporary fix.

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Master

jmj146, No problem! I would be more than happy to provide you with the link. Here is the link http://bit.ly/1qQty1X . - Dillon
Sprint Social Care
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Journeyman

Having the same issue with media content. The only fix so far has been turning off LTE. The Samsung models we have don't have the problem, just the HTC.

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Journeyman

I sent the private message.

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Master

jmj146, Thanks for the information. Please allow up to 24 hours to receive a response. - Tamika
Sprint Social Care
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Journeyman

Is this meant to make it appear you are trying to help. I got a call, missed it and called back. The solution.....take it to a sprint store, they will reset the phone if that doesn't work they will exchange it for another HTC...

This could not be more useless

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Master

jmj146,
I completely understand how important having a working phone is. Taking your phone into one of our service centers, is a great way to get a hands on look at the phone so the specialist there can run a diagnostic and help figure out whats going on with the phone.
- Lashawn
Sprint Social Care
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Journeyman

Sprint, you guys kill me! You just don't get that this issue is common to the HTC 8XT. Taking the phone to a Sprint store won't solve the problem!!!

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Journeyman

I too started getting this error, but only after I had sent a group text.  I was able to start receiving messages by disabling LTE, but once I turned LTE back on, it went right back to the error.  I discovered that after deleting the group text, my messaging was working normally again.  There's still obviously a bug, but at least there are a couple of workarounds.  Would've been nice to discover this before I did a hard reset on my phone. 😕

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Master

Familyguy77,
I understand how frustrating that could have been. However, it does seem like everything is back to normal now.
- Lashawn
Sprint Social Care
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Journeyman

Are you saying there was an official resolution to this issue?  Was it on the backend of Sprint's network?  If not, I never saw an update come down to my phone.

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