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Messages from iphone users

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Journeyman

Messages from iphone users

I am having trouble with messages from iphone users. I cannot open the message, no error message pops up and the messages are being resent to me every 12 hours. Any suggestions? I have chatted with tech support twice with no resolution to the issue. they just tell me I can't do imessaging. there should be an app for that. my old phone received the messages, why does the new on not???

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Master

RoseRaven-

Thanks for the message! Just to clarify, it sounds like this issue is isolated to when you're communicating with other iPhone users? Are you receiving blank messages from iPhone users? What is the content?

Thanks in advance!

Regards,

William

Sprint Social Care Team

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