Ok, so I got the 8XT. I've been a fan on Windows mobile for a long time, starting with the Jornada. And I've been with Sprint for a long time. It took a while for Sprint to come out with the WP8 but I got it first thing Friday morning. Personally, I feel it is a good quality product but still with a few items that could see some improvement. The biggest problem I'm having is that neither voicemail nor visual voicemail push to the live tile. Which makes it impossible to know if you have voice mail. Turn the phone off, someone calls and leaves a VM, turn the phone on, no notification. I made a workaround. I'm using Visual voicemail with an auto forward to my email and then setting my email to push to the live tile. Problem solved but it should work right. Called Sprint, they couldn't fix it. They told me to go to the Sprint store. Went to the Sprint store, duplicated the problem on the display model of the 8XT. Sprint store I should contact Sprint tech support to let them know. Talked to Sprint tech support and they said I should bring it to the store for diagnosis.
On another forum I posted the question and found one other user with the same problem. It seems to be a bug on the phone. If a Sprint tech is reading this I hope someone will look into it.
Solved! Go to Solution.
I'm sure a lot of you probably already stumbled on to this message board, Windows Phone Central Forums but this is what someone posted in the beginning of September:
"Just spent three days with Sprint for them to finally tell me we are SCREWED!!! I was told that we are on the visual voicemail server and have to live with it. They claim no responsibility for the icon not working as Microsoft designed and no responsibility for the visual voicemail app not working properly. Her excuse for the visual voicemail is they have been doing upgrades for over a year and the system is lagging in updating your phone.
Don't hold your breath for a fix as Sprint don't care."
I would think a reasonable amount of time to a) acknowledge such an issue and b) address such an issue to be somewhere in the 90-day range. If, at the end of that period, a solution hasn't been found, then the proper thing to do would be for Sprint to offer their customers a couple of options: choose a different phone, or let them out of their contract. They clearly are not offering the device they advertise, whether it's Sprint's issue or Microsoft's. It's up to Sprint to be sure the offered device works as advertised..... not their beta testing and unsuspecting customers. I have been a supporter of Sprint for a long time, and would hate to have to switch carriers, but this ordeal has really left a very sour taste in my mouth - one that could lead me to buy out my contract and go with a more expensive carrier to get a phone that does what it advertises. I'm paying good money (like you all) and getting less than what I'm paying for here. Not acceptable. Sprint.... save your customers and do the right thing.
And to be perfectly clear, Sprint: I have ZERO interest in a visual voicemail application. Just get the voicemail notification that is already built into Windows Phone to work. That worked fine on the HTC Arrive using WP7.5.
Ever hear of the old adage "If it ain't broke, don't fix it!"
Why did you have to f*** - I mean, mess - with it????
Ever since my last post my visual voicemail works fine. Phone rings, get toast notification, and icon appears on visual voicemail screen. At that point I can launch regular voicemail to listen or visual voicemail to download the message, which downloads right away. I also forward it to my email.
What I had done was completely uninstall the visual voicemail, reboot the phone, reinstalled visual voicemail from the Sprint Apps section of the store, rebooted again. The only thing better would be a push notification to the voicemail icon telling me how many messages there are. But using the visual voicemail app with a live tile at least gives me the notification that there is a voicemail and that's good enough for me.
Thank you for your post, Samuel. I decided, based on your positive experience, to give Visual Voicemail another try. While I am not a fan of having an extra app for something that is already built into the OS, if it works, so be it then.
I followed the process you listed, uninstall, reboot, install, reboot and will test it shortly.
I can't count how many times I've followed that process. Still doesn't work. I can't believe sprint still doesn't have a solution. On my second trip to the repair center they basically told me I was out of my 14 day window and couldn't return it or get a refund. The phone never worked from day 1! We're stuck with phones that don't work and sprint isn't doing anything for us.
Yes, unfortunately you are right.
At first it looked encouraging. I left a message and
I launched the VV application and it showed three messages, two older ones of which I was never notified and the one I had just left myself.
The lock screen showed no VV message indicator, even though I had that set up. When I returned from lock screen to start screen, the VV tile now showed the number 3. Now I went back to the lock screen one more time and the correct count of messages was shown. I thought "great, maybe we are on to something here"
I listened to the three messages and deleted them.
Now, a few hours later I called myself again and left a message.
No change to the lock screen
No change to the VV tile in the start screen.
Well, I tried it.
Sprint, where are you? >230 messages and no fix, no indication of any progress whatsoever, who is in charge of this? How can this be escalated?
I think this problem has turned into a cold case...we might as well start calling this problem "Jimmy Hoffa"...or maybe that's what we should call Sprint on second thought...
Thanks for the post; the case isn't cold yet, not by a long shot. Have you tried going into the Microsoft store on your device and updated the Activate your device application followed by making sure your voice mail application is up to date? If so, has this helped with the notifications and receiving voice mails on your device? Please let me know.
Sprint Social Care Team
When you left yourself the voice mail after the first 3 successfully showed the notifications, did the voice mail show up eventually on your phone and provide the notifications? If so, how much later did it show up? Did other voice mail notifications show up correctly afterwards from other calls that you have received? Please let me know.
Sprint Social Care Team
Hello Charles, thank you for your response.
I did not wait forever for it to eventually show up but I did manually start the VV application after several hours, at which point the message was downloaded and I listened to it and deleted it. I did not time it, but it was several hours later, perhaps three.
I tried it again after seeing your message here earlier.
Left VM for myself at 1702 EDT.
nothing for a bit longer
Just now, at 1829 EDT, I get the notification sound and toast, indicating a new VM.
My phone is locked, there is no VM indicator on the lock screen, even though I have the phone configured to show that.
Unlocking the phone now, the VV tile has the little exclamation mark overlay on it. It does not show a number.
Now manually starting the VV app, it downloads and shows one VM, indicating the correct time of 5:02 pm (btw, why does the app not honor the system setting I have configured of showing 24 hr time? just one more thing about this questionable program)
I exit out of the VV app again, now the tile shows the number '1' and when I go back to the lock screen, it too shows the expected indicator and number '1'.
So, long story short, almost 90 mins to get an - easily missed - notification by sound and toast. Obviously unacceptable.
I sent a tweet to @sprintcare and @smithmicro earlier today, Smith Micro software is the company which produced (or I should perhaps say 'committed') this fine piece of software so I thought perhaps they can help somehow. Got standard response "We recommend updating the Visual Voicemail app on Windows Store & activate your device client, then restart the device". Oh well.
OK, finally I am able to get my username from Sprint since their "Forgot Username" has not been working the past two months. I just want to say I am very disappointed with Sprint right now. I came from the HTV Arrive (7.8, which i had to manually update) which had no issues with the voice-mail working on the phone. I grabbed the HTC 8XT and returned it because of the lagging and voice-mail issues. I then grabbed the ATIV S Neo hoping that the voice-mail issue would still be fixed, which its not. I did a ton of hard resets and ended back with the original Visual Voice Mail application and never upgrading (The 1 icon sits still on the app store because of this). I then changed the live tile to large and NEVER opened the application. At least with the large live tile, I am receiving on the tile when a new voice-mail was left, even though after I listen to it via calling voice-mail, the notification on the live tile does not go away, I still get notified of a "new" voice-mail. I am going to keep it this way until we hear any positive news.
Charles, I know that there have been updates and the update of "Please go to the Microsoft store is unacceptable. Is this Sprint's workaround to delay more people from calling in won't work. I called the Microsoft store and talked to the manager. They had no idea about updating anything. Can you please provide some documentation about going to the Microsoft Store? There has to be some information from Sprint telling the Representatives of Sprint to relay this information...