Ok, so I got the 8XT. I've been a fan on Windows mobile for a long time, starting with the Jornada. And I've been with Sprint for a long time. It took a while for Sprint to come out with the WP8 but I got it first thing Friday morning. Personally, I feel it is a good quality product but still with a few items that could see some improvement. The biggest problem I'm having is that neither voicemail nor visual voicemail push to the live tile. Which makes it impossible to know if you have voice mail. Turn the phone off, someone calls and leaves a VM, turn the phone on, no notification. I made a workaround. I'm using Visual voicemail with an auto forward to my email and then setting my email to push to the live tile. Problem solved but it should work right. Called Sprint, they couldn't fix it. They told me to go to the Sprint store. Went to the Sprint store, duplicated the problem on the display model of the 8XT. Sprint store I should contact Sprint tech support to let them know. Talked to Sprint tech support and they said I should bring it to the store for diagnosis.
On another forum I posted the question and found one other user with the same problem. It seems to be a bug on the phone. If a Sprint tech is reading this I hope someone will look into it.
Solved! Go to Solution.
I was confused by the advice Charles gave to go to the "Microsoft store" and update the Activate your device app, and then it hit me after reading through this thread multiple times, I don't think he means go to a physical Microsoft store, I think he means the Store on your phone (Correct me if I'm wrong Charles). I have an ATIV S Neo and have a vague recollection of needing to update that "Active your device" within a day or two of getting the device.
Anyway, I'm going to play the optimist and assume they are just buying time while someone is working on a real solution, because the advice to update this, update that, reboot, lather-rinse-repeat is clearly not a fix. I desperately want them to provide a way to just get the broken visual voice mail app OFF MY PHONE and just return to the default operating system notification that worked flawlessly on my Arrive. Even if they can get VV to work, I don't want two tiles to do the job one tile used to do on the Arrive. Sprint, could you please stop regurgitating the "update the app" advice and let us know what's actually being done to fix or remove it. I think in this case transparency is the best way to buy time.
If you look at Post #227 you will see my experience with going to the Microsoft Store.
I have found the Solution. Sprint Has canceled my contract renewal. I am moving 3
of my 10 lines that are out of contract to At&t. They have a business plan that is cheaper with phones that work. $90 for first phone and only $30 for each phone after that up to 10 lines. Unlimited min. and 6 gb of data shared on the phones. (Sprint charges $40 for each smart phone)
As I go to a working phone any say good-by I leave one last piece of advice that might help:
Go to the on-line store like you are going to install the Visual Voicemail App again.
Store -> Sprint Apps -> Visual Voicemail
|Notice that under the the size there is a product description, then a link "Report concern to Microsoft" (on a side note notice that the Publisher is Sprint with the last update in Aug)|
Once you click on the link to "Report concern to Microsoft" select "Poor performance"
As I understand it once Microsoft gets enough of these reports, they will force Sprint to Remove the app.
You might want to put a post up that you have done this.
I have done the report app. To Microsoft at least twice..
I am going to call in again this morning and try to talk to supervisor again. As much as I like the phone this has wore my patience very thin.
This problem has got to be a Sprint issue and not Windows because I am having the exact same problem with our Android phones. No Voicemail icon has ever appeared. My husband missed out on a job interview because he didn't know he had a voicemail message. Voicemail is imperative for my job and if I am not notified of a message, I lose clients. I can't run a business like this and I am not willing to lose clients or for my husband to lose another interview simply because this issue isn't fixed. We have been with Sprint less than 3 months and I am very close to going back to AT&T.
I have discovered the Microsoft reporting link.
I strongly urge those of us who have been screwed by Sprint to follow this procedure. Perhaps if the app (which s not needed anyway) was gone, they might actually work on the problem!
Thank you for the post, I'm sorry for any confusion in regards to the Microsoft store post. Have you gone into the Microsoft store on your device to reset and check for updates on both the Activate your device app and voice mail application? How is your device currently behaving? Please let me know.
Sprint Social Care Team
The "Activate Your Device" is no longer available on the Microsoft store nor on the Sprint Apps at that location.
The "Visual Voicemail App" is the same version that has been non functional since it was posted on 8/23/2013. Additionally there are now 108 reviews of this app with an average rating of less then one star out of five. I have no statistical evidence to support the rating but I have an idea why. (See the above 200 or so posts!)
It almost seems pointless to reply to this, but I'll bite. Yes I've updated my phone, my network, and the app. I've done everything the 200+ other posts have done to try and remedy this problem, resets and all. While I know Sprint would never do so, they should seriously consider giving would be new Window's Phone users a disclaimer stated that this in no way, shape, or form works what so ever. I would be hard pressed to believe that this is fully working for anyone on the Spring network, possibly the symptoms are tamed more than others, but not working as intended. I could post on here at least four other forums where they are discussing the same issue. Its hard to believe that on my Android I would receive updates for "Tune in Radio" and "Sound Hound" every few weeks, but a known application with problems (i.e. Visual Voice mail) has not sent one update in nearly two months plus. So when I say that this is a "cold case", this is not a slight at you, this is supported by the fact that we have not received notice or updates for the "Visual Voice mail" application in some forty six days. I suppose I may be old fashion, but I enjoy being able to know that I have a voice mail, and come to think of it, I enjoy listening to it as well. Sprint seems to be doing everything humanly possible to take that away from all of us, step one is admitting there's a problem, and while the blame game works for so long, I think Sprint would earn at least some of our respect back if they said, "Yes, Visual Voice Mail does not work, we are working on fixing the issue."
It just mystifies me that Sprint would risk the bad press on this. You're right, just admit there's an issue. That's a start. Stop telling folks to reset, download, update, etc., an app that simply doesn't work. Not one soul on this thread has told a true success story here. Not one.
It shouldn't be this difficult to get a phone to give you the basics.
I agree, I'm still waiting from the Sprint rep (Charles) to answer any of my statements, which he will probably not since he's slowly not replying to all users anymore. Charles, can you please answer why the voicemail worked on my Arrive and it does not now? How come other carriers are not having these issues? These are the images I am expecting to see http://i.imgur.com/1njbDef.jpg and http://i.imgur.com/ACqARmR.jpg .
He' slowly not replying to any users at all anymore...I stay hopefully that Sprint will at least acknowledge mistakes, but I doubt that will happen since they would be held liable for the phone not working, and would have to give us our money back or a new phone. Fat chance of them doing that...