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Sim unlock and relock

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Journeyman

Sim unlock and relock

Anyone A9 sim was unlocked and then after 6 hours RE lock the sim slot. I've called tech support they have yet to fix the issue. 

3 REPLIES 3
Journeyman

Re: Sim unlock and relock

Good afternoon Kavinia2. We definitely want to work with you on this, please check your inbox I sent you a Private Message.

 


Palmira
Sprint Social Care
Journeyman

Re: Sim unlock and relock

Hello, my iphone 7 plus was working under another telephone company and after having restored it does not accept another sim card that is not sprint, is it possible that the phone has been blocked again?

Sprint Social Care

Re: Sim unlock and relock

yadiel012,

Yes, it may be possible. In this case, I will need to send a ticket to the unlock support team in order for them to double check into this. Do you happen to have the name or phone number on the account that was attached the device the last time it was activated?


Kryshna
Sprint Social Care
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