cancel
Showing results for 
Search instead for 
Did you mean: 

HTC Bolt Display Screen Half Black Broken

Go to solution
Highlighted
Journeyman

HTC Bolt Display Screen Half Black Broken

Anyone else get a half black screen on their HTC Bolt, I was checking online and saw that a several other people have as well. I've only had the phone for a month and already it is broke. Half the screen on the vertical axis goes dark and now it doesn't recover no matter what I try (Reset, reboot, etc). No damage to the phone, just broke on its own. Sounds like a manufacturer defect. Sprint / HTC needs to recall this phone.

274 REPLIES
GrandMaster

Re: HTC Bolt Display Screen Half Black Broken

a handful of issues popping up wont cause a recall. a wide spread issue affecting more than say half the devices out there? sure.. take the device into a sprint repair store and have them check it out. they are the ones that can get something going for you.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Sprint Product Ambassador

Re: HTC Bolt Display Screen Half Black Broken

I'm one of the Product Ambassadors @exitnext and have been carrying the Bolt myself since November.  I'm so sorry you're having a problem with yours.  I'd strongly recommend you have it looked at in a Sprint Service and Repair location or contact HTC.  If you choose to take it to a service and repair location, you may have to pay a fee if you don't have TEP.  That being the case, you may want to start with HTC as they're the phone manufacturer and your device is warrantied by them for 12 months (with some additional protection provided by their 'Uh oh!' program for even longer).  

 

When I got my Bolt I used the chat feature to talk to an HTC specialist and that might be the fastest place to get help: https://www.htc.com/us/contact/chat/

Journeyman

Re: HTC Bolt Display Screen Half Black Broken

I am having the same problem,  I've been through 3 phones and now I am having the problem again. Is your phone getting extremely hot? The next thing the screen will go totally black so backup your phone. 

Re: HTC Bolt Display Screen Half Black Broken

Hello!

This seems to be a device issue. If the device doesn't have any physical damage, we advise both of you to take the device to your nearest repair store to have it checked. Our technicians will determine what are the best repair/replace options and will refer you to the manufacturer if necessary. Click here to locate your nearest repair store. We hope this helps and if any of you have additional questions, don't hesitate to ask!

 

Michael C

Journeyman

Re: HTC Bolt Display Screen Half Black Broken

I just had the same issue with my phone as well. It was perfectly fine in the morning and then I took it out of my pocket and half the screen was black. I'm doing this reply and hoping that others will do the same in case this is a recall issue. Other issues with this phone is it gets really hot and I'm an uber driver and my internet would say LTE with a full signal and I wouldn't have an internet connection. It would just freeze up. I would have to turn it off and on a few times before it would work again. I took the phone to Sprint and all they could do is a factory restart but I still deal with the same issue. For those like me who didn't get the insurance on your phone, yes HTC does offer a replacement phone but it will cost you of 80 dollars. 

GrandMaster

Re: HTC Bolt Display Screen Half Black Broken

couple things you can do to see if it brings the heat down. first try going into your mobile data options and switch from Automatic to LTE/CDMA..see if that cools it down a bit..it could be flip flopping you somehow and causing the phone to heat up..if the phone is reading LTE but not really pulling in a signal that would also get the phone heating up on you.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: HTC Bolt Display Screen Half Black Broken

My phone just started doing the same thing two days ago. I was able to restart it that first day, but it is not correcting itself. This problem seems to be widespread for the HTC Bolt from the comments I am seeing on this blog (https://theinformr.com/answers/half-of-screen-on-htc-bolt-went-black-4856/) and on youtube (https://youtu.be/1eR5NFDcnvU). I plan to make calls in the morning and see what needs to be done to trigger a recall. I am not going to waste my time and money getting replacement HTC Bolts if the manufacturer is going to take weeks and the replacement is going to break as well.  

Journeyman

Re: HTC Bolt Display Screen Half Black Broken

they will just keep replacing the phone with another one, I'm on my fourth one in just over a month.
Journeyman

Re: HTC Bolt Display Screen Half Black Broken

Bottom line is that Sprint keeps selling these defective phones and do not want to help resolve the issue, this will ultimately cause me to terminate my service with sprint, who I've been with for more than 10 years. It's very frustrating to have to get a new phone every couple weeks or few days as it has been in my case on a couple occasions.
GrandMaster

Re: HTC Bolt Display Screen Half Black Broken

contact HTC directly. its after all their phone..they might end up replacing something out internally for all you know.
*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Journeyman

Re: HTC Bolt Display Screen Half Black Broken

I am on my 3rd HTC BOLT in 3 months and the repair store told me they will just keep giving me a new one until i get one that works. I am going to switch to Verizon tonight

Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Friday 6:30 AM CT - 5:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat