I had my HTC Bolt for two weeks (actually less than that) when the half-black screen 1st appeared. I went to my local Sprint store-not a repair center- & they were busy with other customers so they told me to bring to repair center but didn't mention 2 week replacement policy. I went to Sprint repair center on day 16 of having phone & they told me I had to contact HTC. After reset & various other tests HTC support had me do (over an hour of wasted time) They sent me a repair ticket. I sent it in and it took over 7 weeks to get it back (they said parts had to be shipped from Taiwan). After 2 days using my repaired phone the problem reappeared. I contacted HTC support & got another repair ticket & shipped it to them (another over $10 expense for 2nd time). A few days later they contacted me and said the phone needs a new screen & battery cover (non-warranty repairs & would cost me over $150). I replied asking for an explanation of a phone with no physical damage 2 days after receiving the repaired phone that then has the same half black screen is not warrantied. They have yet to get back to me, but I noticed today on the repair status link the status has changed from needs unwarranted repairs to in repair. I tried to contact their live support chat link today & couldn't reach them. I will not invest any more money in this phone & if I get it back, repaired or not, when the half black screen comes back I am going to Sprint & demanding they trade it in on a new phone or I will take my 3 phone account to another carrier.
So far, Sprint has been making good on changing out this phone for people. Don't expect all stores to be willing to change it out for a different phone, some have their own policies on when they can swap it for another phone or not so. FOr instance, has to be swapped X ammount of times before they can switch phones. Also, be nice, If your a jerk about it, they will be less willing to help, 'oh sorry, we don't ahve that ability, you have to go 2 towns over to the next store to do that', be nice and they are usually more willing.
I know your upset, but at least its not catching fire like another phone was. Keep in mind, that other phone wasn't recalled until the governement stepped in due to the dangers with that phone.
This is not a solution. Sprint refuses to take responsibility for this. You have to send the phone back to HTC, at your own cost. The problem exists exclusively with phones purchased through Sprint. I am a Sprint customer of 15 years, and recently there are too many customer service issues to think that they would want me to remain loyal to them.
You do realize that this phone is exclusive to Sprint, right? Which is why it only happens to this phone purchased through Sprint. Because Sprint is the only one that has this device on their network. Allot of OEMs sell exclusivity rights to to the carriers so that they are the only ones that can sell the device. The HTC Bolt is one such device.
However, the device is still an HTC device and as suchis warrantied through HTC.
As for Sprint taking responsibility, they have been replacing the phones when they have them available to replace. And HTC has been repairing and warranting the phones when they receive them.
Ok so I went to the Sprint store, dropped off my defective half screen black HTC Bolt and received a new one in about a week. Mind you I spent several hours re-custimizing my new phone and trasfering all my files back and forth. Quite a pain, even with everything backed up on a SD Card. 2 days ago my replacement HTC Bolt, which is supposed to have the issue of the half black screen fixed, is having the SAME EXACTY problem. Again no water damage, no damage to the phone whatsoever, just decided to go 1/2 blank on me once again. Wow very fustrating. What a POS phone. Sprint really needs to step up here and recall these POS'. At least offer some type of refund. Only after about a month these phones just poop out. How can Sprint go on like this saying this is their "flagship" phone??? This is just ridiculous!!!
exitnext, I am very sorry to hear you are still experiencing issues. Please visit the Sprint repair center where the device was replaced so they can check the device and discuss your options.
Sprint Social Care.