By the way, I still see few reports of EVO 3D lockups and spontaneous reboots on online forums, and I have colleagues with highly stable EVO 3Ds, so I suspect a hardware problem is going to be behind these problems.
I'm the guy who originally started this thread and am happy to report I went into the Sprint store yesterday and they gave me a brand new EVO 3D. I'm knocking on wood here, but so far, I've have no problems. It hasn't restarted, it's not disconnected from the network anymore, and I haven't seen it restart itself once.
If you guys are having issues, I strongly reccomend returning your phone to the Sprint store for a replacement.
It's a couple of days later. Is the new phone working better?
A forum thread of others experiencing this same problem is at http://androidforums.com/htc-evo-3d/363924-random-rebooting.html
Hey arencambre -- Yes,this EVO 3D (new) replacement has been PERFECT since I left the Sprint store 3 days ago. No lock ups, no random reboots, my service seems better (more bars),so the new phone seemed to do the trick. I know they released quite a few OTA updates today, hopefully these updates are helping the folks still having issues. I'm going to check out the Android forum you've linked me to and post my experiences there.
How is your 3D doing????
I'm having the same problem. I activated this phone Thursday afternoon. Friday evening after sending a text I turned off the screen. It wouldn't turn back on until I pulled the battery. I turned it off over night and when I tried to turn it on this morning it vibrated and the home icons lit up, but screen and phone won't turn on. I haven't tried pulling the battery again, but I can't keep doing this every time I want to use the phone. Not to mention that the battery cover is hard to get off without scratching the phone! This is ridiculous for such an expensive phone!
I bought this phone at sprint.com. Does anyone know if I have to go back through them or can I go to a Sprint store?
I got a warranty replacement phone on Friday. So this is my second phone.
At no time has my battery been particularly low. Right now it's at about 40%, and that's the lowest it's been since I got it.
Do I really have 2 bad phones in a row? Or is something wrong with the EVO 3D?
please let me contact her and see if she can help me. i know this is the 3D forum but my evo 4g issues are killing me and sprint isnt helping me here
The problem is with the GPS I believe.. I started having the rebooting issues after installing numerous applications that do any sort of location based tracking (which is just about every app out there). After the 3rd factory reset, I decided to watch carefully what I load on to my phone... I started with loading google+ - working fine, loaded FB for Android, working fine.. loaded Compass Banking... working fi.. oh crap, rebooted when looking up location for branches..
Factory reset again. So for the reboot issues, I would remember what you are loading on to your phone and look at the permissions before you install it. Take notes post them here or other htc support web sites. It is quite possible there could be some contention when multiple apps try to locate your location at the same time and causing the 3d to hiccup.
You have to go to a SPRINT corporate store. Not the regular Sprint locations run by a third party phone company.
I'm so disappointed with the phone as I am having the same issues. Hoping its just a bad phone. Will need to replace.
If you want to do a factory reset -
Hold Volume Rocker Down and Press the Power button
There will be a menu that pops up to reset the phone.
This will wipe the phone of all of its data and applications -
Once the phone is back up and running - 1st download a backup application to back up all of your data to the SD card.
Track your application loading - and if it goes in to reboot mode again remember that last app you loaded on it and submit a bug report.
Keep in mind, you are the first kid on the block to have a cool 3d phone (that may or may not randomly reboot). The early adopters fee to be first in line is generally a slight chance of failure somewhere along the line. If you want stability and a totally locked down ecosystem that is reminiscent of the Borg... go for an Iphone. If you want to have the latest and greatest, take some lumps, move on and wait for a patch. I am personally waiting for them to unlock the boot loader so the devs at Cyanagenmod can get their hand on this...
ok....will do sir......you are right, i just got kinda upset about the phone not workin and resetting all the time but that is what new technology is about....the first few runs will have some bugs......thanks rick
No worries, when mine started rebooting, I was a little less than enthusiastic. Then I reminded myself why I have the phone.. because it's Sprint, HTC and does things that I never thought a phone would do 10 years ago. My EVO4G was rock solid from the beginning, then I rooted it, flashed it, broke it, reloaded it, reflashed it, put CM7 on it, backed it up, put another image on it, restored it etc.. etc.. and for day 2, I think I just let it sit there running at 1.2ghz used it as a phone for a while. When I root the 3d, I think it will probably be rebooted 100 times before I'm happy with it.