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EVO 3D - Square swiper problems

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Journeyman

EVO 3D - Square swiper problems

I used to have the old EVO and traded it in for the new 3D one. Love the phone but now my square swiper no longer works. I spent an hour trying to get a good swipe out of it to no avail. The old EVO worked great. This one recognizes the swiper but can't get it to work correctly. My business partner did the same thing around the same time and we tried it on his new EVO 3D......same problem! I have already contacted square because they charge more and hold your money longer for unswiped charges. Is this a hardware issue or software? I hope there is an easy fix because I like the new phone but not when it costs me alot more money and makes this so inconvenient. We may need to bring the phones back......

Thanks!

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