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Evo 3D screen not responding

16 REPLIES
Journeyman

Re: Evo 3D screen not responding

Can this issue be called in for a replacement phone? or do I have to go into the Sprint Store for Repair?

Journeyman

Re: Evo 3D screen not responding

Same problem with the screen. Worst phone I have ever had. Will be my last HTC possibly last go round with Sprint

Journeyman

Re: Evo 3D screen not responding

Thank you, mapesy.  I will keep my complaints on the issue to a single thread.

Can you offer me a solution to my problem, as that is all I'm really after.

Journeyman

Re: Evo 3D screen not responding

All you can do for this issue is take your phone into an Sprint repair center.

Journeyman

Re: Evo 3D screen not responding

My Evo 3D is having the same problems.  Been replaced once already for the touchscreen issues.

Master

Re: Evo 3D screen not responding

Do not post inappropriate content.
Sprint reserves the right to  remove any content deemed inappropriate. To give you an idea  of what that means, prohibited content includes:

  • .......New threads for topics that already exist.

As you can tell from reading the threads, people do vent their frustration. The above quote from the guidelines notes one place only, not mulitiples for threads on the same topic

mapesy

Journeyman

Re: Evo 3D screen not responding

I apologize, I am new to the message boards, but I read the terms and don't see how this is a violation.  Am I not allowed to express my frustration?  For future reference, which part was offensive?

Master

Re: Evo 3D screen not responding

brandimerm8

I rejected a recent post which is a duplicate of the one in this thread. This is against the Community Guidelines. Please refrain from this as it is a bannable offense.

mapesy

Journeyman

Re: Evo 3D screen not responding

I'm on my 4th 3D Evo since January!  It's bad, too.  It's in full factory mode now, I haven't installed any apps, etc.  Each phone has had it's own issue, but it all seems related to the touch screen.  I think a recall needs to happen.  Sounds like I'm not the only one frustrated.  I started a thread with my full list of problems on the HTC thread.  Here's what I wrote.

I'm now on my 3rd Evo 3D in the course of 2 weeks..  All refurbs, all HORRIBLE!  I'm incredibly dissatisfied.  They keep replacing it, and I keep having to wait days in between because the refurbed phones are on "backorder".  HTC is probably having to replace them faster than they can refurbish them.  I had the Evo 4g, and had no problems for over a year.

Phone #1 I got in January as an insurance claim to replace my Evo 4g (which had a cracked screen). This new one had certain virtual keys not work and froze up.  Phone #2 came via insurance as a replacement a week later.  It froze up all the time, stopped sending pictures in texts, and would spontaniously reboot.  Also couldn't swipe all the time.  Waited until 4/6 to go into the Sprint Store.  I was dreading the factory reboot, and of course that's what they did.  THAT MADE IT WORSE!  They had to order me Phone #3, which I went in to pick up on 4/11.  Before leaving the store, I noticed a large black spot under the left hand corner of the screen.  Told the Sales Rep, he ordered me ANOTHER phone.  Went to pick up #4 this past Sunday (4/14).  As the Sales Guy was setting it up, he was joking with me about the "bad luck" I was having.  I mentioned that it was a bad product, not my bad luck.  As he was setting up the new phone, a look came over his face and he immediately said "be right back."  At which time he had to go get ANOTHER phone because the one he was setting up didn't work either.  Left the store with what seemed like working Phone #4.  By Sunday, it has spontaneously reboot itself 4 times (twice in the middle of calls).  Monday morning it just kept cycling through a reboot.  Got a tech on the phone and he told me how to do a hard reset (remove and replace battery then hold down volume, home and power at startup).  Now it won't let me place calls, and incoming calls go straight to voicemail.  Went back to Sprint this evening.  They've ordered me yet another replacement (which they say will be in on Thurs)... this will be #5, and I'm not optimistic.

The people at the Sprint Store are very sympathetic, but claim that they can't do anything.  Customer Care sends me to the store, the store sends me to Customer Care.  Constant run-around.  No one taking accountablity for the fact that they are giving out faulty product.  I'm very frustrated and very dissatisfied.  Anyone else having this problem?

Journeyman

Re: Evo 3D screen not responding

This problem developed in mine as well and I spent a lot of time investigating it, researching on the Internet with people with similar problem. Heard lots of similar answers as they were above, which I'm sure are all valid reasons for this. But I had a alternate cause and solution. This problem started with me when I had it in my wet pocket (it had rained, but with yours maybe a hot day and your shirt sweaty etc...). I saw in somebody's post a passing comment about the screen protector being too tight. This I thought a little ridiculous at first (how could it be to tight) then I thought ,imagine a very tight fit against the glass and then getting wet and being sucked in tighter in making the screen think you're pushing a button everywhere. (Analogous to having something on your computer keyboard) While going on this theory I removed the screen protector - did a restart -haven't had the problem since.

Just my experience. Hope this helps