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HTC EVO 3D data and call signal problem!!!

Journeyman

HTC EVO 3D data and call signal problem!!!

Ok just got my evo 3d and in the heart of Sprint coverage had great 3g and call signal in my location with the Evo 4g, now i don't have 3g coverage and i have seen better signal strength on Cricket Wireless. I don't know if the power was reduced to the antenna or what the problem is but fix it this is seriously messed up.

P.S. 4g coverage is 2 bars on both 4g and 3D

34 REPLIES
Journeyman

HTC EVO 3D data and call signal problem!!!

did you update your PRL?

Journeyman

HTC EVO 3D data and call signal problem!!!

First thing I did if it wern't for the fun factor of the device I would have returned it already but im at a loss on what to do I guess we just have to wait for a update to hopefully fix this.

Journeyman

HTC EVO 3D data and call signal problem!!!

I am having troubles as well. I restart the phone and it helps for about half a day.

Highlighted
Master

Re: HTC EVO 3D data and call signal problem!!!

I've been using the 3D heavy since the 22nd and I had no issues with the connection at all, don't know if it is local issue, try contacting Sprint maybe they are upgrading the network around you.

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I come here trying to help people and not because I'm employed from Sprint, so If my reply helped you or if you get an answer to your question from other users, PLEASE mark it as solved.
Journeyman

HTC EVO 3D data and call signal problem!!!

Same issue, my evo 4g had 3-4 bars at home, 1 bar to no service on the 3d. Issues with voicemail not pushing too. Spoke with sprint, no idea why! Gonna get rid of this POS and get my evo back. I like a glass screen and much more durable feel, this thing is garbage with one cool trick.

Wizard

HTC EVO 3D data and call signal problem!!!

Try toggling airplane mode on for 90 seconds, then back off. This will reset the internal radio and also prompt the nearest tower to redownload your settings. I can check for outages if you want to send me a PM with your exact address. I will only be in the office for another hour.

Journeyman

HTC EVO 3D data and call signal problem!!!

Thanks but I already did that, updated the PRL and checked for HTC updates. I know there is no issue in the area because there was only a couple of hour lapse between my old evo and this one being used. Def the phone itself.

Thanks anyway!

Journeyman

HTC EVO 3D data and call signal problem!!!

I can confirm after testing it two cities that the EVO 3D always has at least 1 bar less than my friend's EVO side by side.

Journeyman

HTC EVO 3D data and call signal problem!!!

I hope this is an isolated issue...My evo3d has been good

Journeyman

HTC EVO 3D data and call signal problem!!!

I am having the same issues. 0-1 bar of service, dropping calls constantly. Half the time the calls wont even connect. My Evo 4G had 1-2 bars in my house and full service outside. I have tested in multiple towns where I would normally have full service and I'm getting 0-1 bar. I have applied the system updates from HTC and Sprint and also done a full phone reset today yet service is still horrible! I really like the phone, but without service it's useless.

Journeyman

Re: HTC EVO 3D data and call signal problem!!!

I thought I was having this problem as well.  My old Evo 4G usually  got 1-2 bars sitting at my desk, but my new 3D is getting 1 or none.

I opened the Field Trial diagnostic program and observed the Rx  Power levels for both phones.  With my old 4G displaying 1 bar, it was  running from -97 to -104 dbm.  With the 3D displaying zero bars, Field  Trial indicated the power level was...  -97 to -104 dbm.  Apparently the  3D displays one bar fewer than the 4G for the same signal strength.

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