Well Sprint, I don't know why you haven't answered my inquiries yet, but I will update you on the fabulous refurbished EVO 3D I was given. Just about an hour ago I started using the Youtube app on the phone, I clicked agree to T&C, and searched for a video. While watching the video, the phone froze entirely and didnt respond to any button presses. It was strange, however, that the phone continued to play the audio from the video but that was it. The first time, the phone restarted itself no problems. After I unlock the phone I tap volume up and notice my ringtone has been changed to "silennt ringtone." FYI, I don't have any custom ringtones on my sd card, I just use the stock ones provided with the phone. My notification ringtone also changed itself. My weather widget stopped responding and it prompted me to force close. The weather widget also changed istelf to Centigrade, completely by itself. So back to Youtube and the phone froze a second time. This time I had to do a battery pull. When it finally booted up, All of my shortcuts on my lockscreen disappeared and my weather won't load on my lockscreen. I tried changing the types of lockscreens to just wallpaper, then back to weather. I still got nothing and have no shortcut icons. I haven't even had the replacement EVO 3D 3 days and it already crapped up on me. What's going on Sprint???
These incosistent data speeds in a good coverage area are seriously a joke, 6 BARS WHERE I LIVE. I was told the issue was fixed 2 weeks ago and when I called in I was told there are no reported issues in your area. Zipcode 02141 and I get speeds of .20 mbps at 3AM at night WTH Sprint, get your act together! It is especially sad when the upload speed is 4 or 5 times my download speed. And my cousin's iphone 4 on AT&T? 4 mbps on 3 BARS OF 3G.
@VDC I have sent RC1024 a PM. I hope he can get back to me promptly...
I never had a crack screen with any of my mobile phones,I was not the one with that problem with crack screen. Person who posted that said that screen crack when place on counter.
Click on this user name RC1024 to send him a message about your problem.
@VDC no problems so far. It's working like a well oiled machine. As for a screen cracking on a smartphone remember "Like Kevin Garnett, Anything Is Possible!!!" As you can tell I'm a Celtics fan and I'm from Boston. Well, to be truthful about your phone I consider a screen cracking by itself somewhat likely. I'm no fluid dynamics expert or physicist but maybe the phone had too much strain on it either vertically or horizontally that at that instance you set the phone down, the structural intergrity of the Gorilla Glass (Galaxy s II right? I can recall reading a post I think it was you who posted.) was compromised and it slowly cracked. I'm not saying you squeezed or held it too hard, but maybe the way it was packaged or handled an object was putting strain on the glass and you just happened to be the unlucky guy who had to deal with it cracking.Either that or that pane of Gorilla Glass is defective, because they should test the Gorilla Glass for pressure at their factory if it is in fact so "strong and advanced". Kinda like how they test concrete to see if it can withstand a certain amount of weight and pressure. I've never had a cracked screen, ever. It's weird how none of my phones haven't cracked despite having dropped my previous phones from before Sprint quite a few times.
I'm looking at you Sprint, I want an answer!
It is really understandable to wants answers and do not worry I did not take what you said the wrong way and with your current Evo 3D hopeful there is no problems. I do find it very strange how some people have more problem with there mobile then others. Since joining sprint on july 2007 I never had any problems with any of my mobile phones.Is it possible for screen on a smart phone just crack by being put down?
@ VDC I've seen that video already. I tried the epic 4g touch in store, I even asked for the epic 4g touch as an alternative but that didn't work. How can sprint make a customer pay $500+ tax on a new phone when the replacements they provide DO NOT WORK. I have my replacement EVO 3D and it hasn't frozen YET (keyword there). When it starts acting up, I'll have to phone in again to complain and insist on gettting the epic 4g touch as a replacement. I don't think ebay is viable option. I've gotten phones off ebay before and I've gotten screwed over so many times I can't even count that, despite buying from reputable sellers.
So lets say I buy an epic 4g touch off ebay, brand new they have them for around $400 or used is around $300. Lets say I buy a used one find out that even though it was gauranteed in working condition the phone becomes defunct and I have to get a replacement epic from Sprint, Then the whole fiasco with exchanges will begin again. Whereas, if I were to buy a brand new phone from AT&T with my $99 gift card for my EVO 3D I would pay 99+ tax. I wouldn't have an etf because of the discount policy change and I confirmed this with a supervisor from account services he even gave me a reference number in case I do port over. So the option to switch would make more economic sense if I am not charged an ETF as the superviosr promised me. If I were to put up with Sprint how many more exchanges am I looking at before I'll be offered the epic 4g touch? If I can't get the epic then Sprint leaves me no choice.
@VDC sorry if it sounded like I'm bashing you, but honestly I am not I'm just trying to show my frustration that I have with Sprint. In the beginning Sprint worked fine, then the Iphone comes out and the Sprint Network goes to isht. I live in a 4G area but to get a relaible signal I need to take a drive up the street (about 2 miles) to get consistently working 4G. Now that is not an option when Verizon has 4G LTE coverage in this area, as well at AT&T LTE. Data speeds have become worse, they are especially inconsistent throughout the week. I have mentioned a thousand times how youtube stutters and streaming music is impossible because of the constant pausing waiting on Sprint. Maps take forever to load in a very good coverage area. This happened today on my replacement EVO 3D. My friend next to me with his AT&T phone (it was an htc Aria and he had 3 bars) loaded up google maps and found directions faster than I did. Whhen he got the directions, my maps finally finished loading. I thought my phone was supposed to be faster, well I'm not seeing the faster when a phone of lower quality bests the more advanced phone with data speed. With AT&T data would be limited, but it would feel worth $240 a month not like Sprint, which feel likes a rip off for $242 a month with these data speeds that are getting worse. If I paid $200 a month to Sprint the service I receive still would't feel worth it. If I could, I would only pay Sprint 170 a month for everything because that is what its worth to me for the service I am receving. If I could laod a youtube video with no problems, stream my music with no issue, and load up maps quickly I wouldn't mind $250 a month but the service is absolute garbage and that makes me call foul on Sprint.
Sprint, I WANT ANSWERS!!!
Thank you for your answer, but I want a solution to my problem. I have asked if I can have the Evo 3D swapped with an Epic 4G Touch because the specs are comparable when I read them and look at both phones, but the reps keeep telling me they can't because its not an viable option. The only offers I have received are another (probably defunct) Evo 3D, a Nexus S 4G ( a step down), Photon 4G (I tried the photon, I did not like the exeperience with it), and an Evo Dessign 4G (big step down from the 3D). Where are my other options, if I can't get a properly functioning phone then I have to consider switching...
I only say I want the Epic 4G Touch because it is the most stable, as of now however, I don't believe it is such a stable phone. I have read the forum posts here regarding the latest update and what it did to the phone. I just want a working phone, and if Sprint can't deliever that I will heavily consider leaving for AT&T.
I am sorry for the problems you all have had with devices and signal. We appreciate your business and don't want to lose it and I am sincere in saying this.
I will tell you that according to the terms of service in the contract, the maximum amount of roaming you can have per month is 800 voice minutes and 300 megabytes of data. If you continually go over this limit, after several communications including text messages and phone calls, your service can be terminated. We don't want to see this happen. I am just providing you the information to try to help.