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Internet connectivity issues! Sprint, now's your chance to keep a new customer

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Journeyman

Internet connectivity issues! Sprint, now's your chance to keep a new customer

Yeah, the sensation 4G is alright, it holds a 4G signal albeit much slower than Wimax, except for random bursts where it matches or exceeds it. I'm going to send it back and wait for a newer phone.

Sprint:

Your 4G is useless, I'm sorry. I tried working it out with your engineers but they could only do so much. Your 4G is BROKEN!! Totally broken! Don't advertise 4G if it only works for 2 minutes and then cuts out. You guys need serious work, you need to get serious and stop playing around if you want to have any chance in gaining and retaining customers. I wish you the best, see you in the next 2 years, maybe.

Journeyman

Internet connectivity issues! Sprint, now's your chance to keep a new customer

Thanks Sprint for holding my number hostage so I can't get a new phone with T-Mobile for free. But at least the complete free fall your stocks are in makes me a little happy inside. Since an evil corporation like you only looks to take from customers without showing any sympathy towards us, I'm glad the heavy hand of capitalism has appropriately punished you where it hurts, your money. Have a great time explaining to your share-holders why this is happening with whatever kind of bs business theory you have as an excuse, it's pretty obvious why this is happening just by looking at this forum.

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Sprint Product Ambassador

Internet connectivity issues! Sprint, now's your chance to keep a new customer

Official Sprint Answer:

Sprint is committed to delivering the highest quality network  experience.  Our Network Vision plan will improve your network  experience, but it does not include any EVDO Rev B launch. Sprint has  evaluated EVDO Rev B and chosen to go directly to 4G connections.  Since  we are not launching EVDO Rev B, none of our handsets supports EVDO Rev  B. 

Thank you for your interest in our Network and Chipset Technologies!

Product Ambassador, long time Sprint employee
Journeyman

Internet connectivity issues! Sprint, now's your chance to keep a new customer

my service sucks always says im roaming when i should not be towers are all good by my area so whats the deal sprint got 3 lines 1 evo 3d 1 evo4g 1 bb curve fix this please

Journeyman

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

Why is it so difficult to get a person to talk to about poor reception? It has to be in the top 2  Sprint customer complaints.  I was lied to about service over a year ago, I've had two of the "Air Wave" boosters... Now I am unable to have a conversation because I hear every other word or the call outright drops.  I am in sales, and can either help Sprint or be honest.  Please help me out here.  I was told this phone would be able to be a wifi hotspot-(THAT IS WHY I BOUGHT IT)  but Sprint NEEDS MY INTERNET SEVRICE I PAY FOR  to work??  I am very unhappy.  I have never been late on a payment. Please just do the right thing.

Journeyman

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

You should ask yourself... do you really want to have to pay hundreds of $$$ to buy and have to sign a new contract for a device to get service in your own home?  If so, Sprint is the way to go.  If not GO GO GO to another carrier.

Master

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

laurin8002,

I'm sorry to hear about your service issues. What's your zip code and cross streets? I'll check into the towers in your area. Are you getting any error messages?
Thank you,
Ivan
Journeyman

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

am at Lincoln Park lane and Victorian in 49442 area code

Journeyman

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

No service at all.  Started this afternoon.  Please check for outage.

Master

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

laurin8002 - I do apologize for the issues your having. I checked the location for you and I saw that we do have one tower currently having some problems. Customers may experience increased dropped calls, blocked calls, no service, roaming, loss of 3G, EVDO, and LTE, or slow data connections until the impairment is resolved. Its set to be resolved by Wednesday. Kenneisha
Master

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

laurin8002,


Our technicians are still working hard to fix the trouble in your area. I am sorry that you are experiencing this and understand the inconvenience. We value you as a customer and appreciate your patience.

Social Care,
Lamar
Journeyman

Re: Internet connectivity issues! Sprint, now's your chance to keep a new customer

I've got the same. Problem the network used to be ok but now I've got poor Internet connection. My location is 53538

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