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Lack of new email notifications while on 802.11n Wi-Fi

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Journeyman

Lack of new email notifications while on 802.11n Wi-Fi

Hopefully if you have this issue, you will find it helps you out.

I upgraded our office wireless access point to a Meraki MR12 recently. Immediately after doing so, my Evo 3D quit notifying me of new emails, both Exchange and Gmail ones. Our 3G/4G signal is weak in the office, so we use the Wi-Fi for both better data and battery life.

The problem occurs after the screen blanks and sits idle for 30-60 seconds. No new emails are being synced to the device. It isn't until you wake up the phone that they pull. The phone works fine on my home wi-fi and older office access point (802.11b/g)

Sprint CC could not answer the problem, other than that it must be our wi-fi connection. I went through the enevitable "factory wipe" of the device to no avail.

Only THEN did I stumble into the cause of it. There's an advanced settings menu in the Wi-Fi screens that I didn't know existed... Apparently it must only affect 802.11n connections. It is a check box labeled "Best Wi-Fi performance" Once I checked it, my emails started pulling when the phone was in standby.

Menu button

  • Settings
  • Wireless & networks
  • Wi-Fi settings
  • Menu button
  • Advanced
  • Check "Best Wi-Fi performance"

Anyway, maybe you all know it already, but wanted to pass on this tidbit of information.

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1 REPLY 1
Master

Lack of new email notifications while on 802.11n Wi-Fi

Very good information - I will bookmark for the future. I may post this to some other forums but will give you credit.

Thanks for sharing

Larry ~ OKIESTRO

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