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Who is having an issue with poor GPS on the HTC Evo 3D?

Journeyman

Who is having an issue with poor GPS on the HTC Evo 3D?

I've had my HTC Evo 3D for a week now and the GPS is TERRIBLE.  I even use a car dock and it either loses GPS signal completely or it won't give an accurate location.  When driving on a road it will jump from one street to a different one a half block away or show the blue arrow still moving through an intersection after I stop at a light.  This is unacceptable.  This issue MUST be addressed and a fix needs to be put out.  What does everyone else think?  I know I've seen a lot of other issues with this across the Internet, so I know I'm not alone.

22 REPLIES 22
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Wizard

Who is having an issue with poor GPS on the HTC Evo 3D?

I haven't had any issues with the GPS on my 3D.  It works just as well as my 4G did.  It finds my location super fast, updates immediately when I don't take the selected route.  I've never lost the signal.  I don't use a charging doc, I prop up my phone in a cup holder. 

Google maps on my 3D even gave more accurate directions than my stand alone Tom Tom.

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Sprint Product Ambassador

Who is having an issue with poor GPS on the HTC Evo 3D?

I'm having the same experience as ccerose1, GPS connects fast and is accurate.  I don't want to assume you have a hardware problem but you might want to have the device looked at by one of our service and repair specialists at your local Sprint store.  If you would like me to help just with an Employees Helping Customers ticket let me know, would be more than happy assist.

Thanks,
Scott

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Journeyman

Who is having an issue with poor GPS on the HTC Evo 3D?

Well anything help would be appreciated.  I had the problem again today when I tried using the GPS.  I'm thinking that I might have to film it.  It's awful.  Maybe I'll film in side by side with my Evo 4G since Sprint Employees always try to pretend that the problem is exaggerated or non existant.

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Sprint Product Ambassador

Who is having an issue with poor GPS on the HTC Evo 3D?

Mike-  I will send you a private message so we can get an Employees Helping Customers ticket open on your issue.  Trust me I wasn't down playing your issue, I simply thought it might be a problem with your device specifically because I've had a poor GPS experience with my Epic 4G but things have been working perfectly with my EVO 3D.  I'll send you the private message now so we can get this resolved. 

Thanks,
Scott

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Wizard

Who is having an issue with poor GPS on the HTC Evo 3D?

I haven't had this problem either.  However, have you tried the included Sprint Nav software and Google maps, just to make sure it isn't a software issue (maybe a corrupt download).  If the issue is on both programs, then it's probably a hardware thing.

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Journeyman

Re: Who is having an issue with poor GPS on the HTC Evo 3D?

Mike, you are not alone.

I have the exactly the same issue with not just one Evo 3D but two of  them (since its lauch 2 weeks ago) and read reports from other people with the same issue. The GPS  will have me jump around different places even when I stay still. Even  on my way to a local Sprint store to exchange the first one for this  problem, when I stopped at the light, the blue arrow would jump to the  middle of the intersection then to the side street and then back and  forth to my actual location.  The replacement phone has the same issue.   I have 2 original Evo 4G and kept comparing 3D to original Evo at  multiple locations using multiple apps. On both original Evo 4G, the  coordinate does not change when I stay still but EVO 3D keeps changing  the coordinate.  The GPS signal strengh and # of satellites used were  similar. I confirmed it using a GPS Test app as well as Google map and  golf GPS. Both versions of EVO lock on pretty quick with similar signal  strengh.  My coordinate does not change if I am not moving on two  original Evo 4G, but on Evo 3D, my coordinate and location keeps jumping around, never staying  the same.  What I found is that it affects anything that uses the  internal GPS,  including Goolgle Map, Navigation, golf GPS, app that  tracks your  jogging paths,etc.  Clearing A-GPS data multiple times did  not fix it on EVO 3D.

I am aware there is a margin of error with GPS but 2 original Evo 4G  without this issue (I had them over a year since their launch day in  2010 and used GPS function all the time) and 2 Evo 3D with the problem.  This tells me EVO 3D definitely has an issue with GPS accuracy and  stability. The Sprint store employee told me that TeleNav GPS problem  was a known issue to Sprint and Sprint was working on the fix (I  informed him it affects anything that uses 3D's internal GPS, not just  TeleNav). However, according to a Sprint technician, there is no GPS  issue being worked on based on the internal forum.

Can someone from Sprint confirm whether this is indeed a known  issue and if Sprint is actively working on a fix, and if this is a  hardware or software problem?  I use GPS all the time and unless this is  fixed soon, I would have no choice but to return EVO 3D even though I  liked other features of the phone.

Thanks  

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Re: Who is having an issue with poor GPS on the HTC Evo 3D?

I too have started having some "glitches" with the 3d gps.  For me its intermittent, sometimes it will be fine but then other times it will show me thousands of feet away.  One thing I have noticed though when its wrong it also lists the accuracy about 3000 feet instead of around sixty when its working correctly.  I compared my EVO 4g next to the 3d and the 4g was more accurate.  My guess is its software because this same thing happened with the EPIC and a M.R. fixed the problem.

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Journeyman

Who is having an issue with poor GPS on the HTC Evo 3D?

Yes.  The issue is with both Google Navigation and Telenav.

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Journeyman

Who is having an issue with poor GPS on the HTC Evo 3D?

Yes.  Your issue is dead on to what is happening to me.  It's frustrating that they don't recognize it as an issue either.  They'll tell you it's something else and even if you show them, they'll still tell you that it's not a problem. 

(When i say "them", I'm refering to Sprint Employees)

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Who is having an issue with poor GPS on the HTC Evo 3D?

If people are having problems with the GPS they should report it even though its a pain to listen to someone tell you what your experiencing is not happening.  There have been several phones with this glitch at launch and they were always fixed with an update.  It took a lot of complaining but they finally addressed the EPIC"s GPS problems.

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Journeyman

Who is having an issue with poor GPS on the HTC Evo 3D?

I agree.  These problems NEED to be reported to Sprint.  I'm in the process right now of getting this problem resolved.  The more people that come forward with the problem, the quicker this will get solved.

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