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Alerted the media about the HTC EVO 4G LTE signal reception issues

Journeyman

Alerted the media about the HTC EVO 4G LTE signal reception issues

I got tired of waiting for Sprint and HTC to acknowlege that the new EVO 4G LTE has signal strength issues (particularly in maintaining 3G reception), so I alerted several media sites about the situation. So far PC World has responded and followed up with Sprint on our behalf. I am hoping that negative publicity will force Sprint to do something instead of claiming ignorance. This is no way to react to customer concerns.

My personal situation involves both me and my wife's EVO LTEs experiencing 100% less signal strength (and sporadic 3G reception) than the original EVO 4G I upgraded from. The various Best Buy and Sprint Corporate retail store reps I spoke with never even heard of signal issues and merely suggested to seek a refund or exchange for another product. Our devices were factory reset and reactivated; updated to the latest PRLs; and configured to CDMA networks only, but nothing has helped. Sprint and HTC need to issue a resolution quickly before customers start seeking refunds within their return policy periods.

Please respond to this thread and let Sprint know that the HTC EVO 4G LTE has signal reception issues they need to address immediately.

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Some news coverage links since this forum thread was started:

230 REPLIES
Master

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

What about those of us who are not having any signal reception issues? Want to hear from us as well?

My phone is configured the same way you describe above and I haven't had a problem since day one when I updated the PRL and Profile. I know it doesn't help you any, but I wonder if there is tower issues in your area or maybe misconfigured PRL and/or Profile files for your area.


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If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

See my " HTC EVO Connection" thread for a vote in your favor.  They have a big problem.  Those who haven't experienced the issues are lucky, nothing more.  I talked with more Sprint employees in 3 1/2 days then I've spoken with in 14yrs.  I guarantee you numerous phones have been returned.  Without a patch, no current update will fix your problem.

Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

My phone FUBAR'd yesterday. It wouldn't recieve any calls, texts, or voicemails. I called Sprint and was told that because I was within the 14 day ownership period, I could reture the phone for exchange or cancel my account all toghether. I went to the nearest corporate Sprint store (Flint, MI) and their very nice manager reset my phone herself. Her conclusion was that either an app messed it up or the phone number wasn't correctly ported to the new phone.

I doubt that either issue caused my problems. My suspicion is that there is something wrong with the network recognizing this phone. Like SIG-ARM, I have very poor 3G reception (never a problem with my original EVO 4G).

The phone is working now, and I decided to keep the phone with the hope that Sprint figures out the problem.

Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

You folks WERE AWARE THAT THERE WASN'T the 4G network available that your EVO 4G's before buying the LTE, weren't you? 3G signals didn't degrade any. Were you aware of poor 3G signal strength when you had the previous phone? My phone's as fast as my EVO 4G was. Can't wait for them to flip the switch on the LTE 

Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

I was aware of that, but I wasn't aware that my new EVO

with LTE disabled would not work indoors where my old EVO would.

3g signals didn't degrade, just my new EVO's ability to receive them.

Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

I think it may be a hardware problem & not something Sprint can really do anything about.

I was actually doing some research on the radio quality of the EVO 4G LTE & the Galaxy S3 today, prior to making a purchase decision.  I came upon an interesting site that showed the following information regarding max RF ERP (ie - radio power).  Here the comparison for EVDO 1900 (aka, 3G)...

EVDO 1900

Original EVO 4G = 24.9 dB

EVO 4G LTE = 18.44 dB

A higher number equals more power. 

Even Samsung, with their notoriously poor radios, has the S3 coming out with EVDO 1900 RF ERP = 23.85. 

Maybe time to return the EVO LTE?

Source:

http://s4gru.com/index.php?/blog/1/entry-159-htc-evo-4g-lte-tech-details-revealed-in-fcc-oet-filing/

Journeyman

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

I have had nothing but a positive experience with my EVO 4G LTE for the past 2 weeks.  Good voice reception and consistent 3G data signal here in Northern California.

Coming from an EVO Shift 4G though, so maybe anything was going to be an improvement?

Master

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

Ditto in the So. California area.


--
If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
GrandMaster

Re: Alerted the media about the HTC EVO 4G LTE signal reception issues

where at in nor cal?

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I like many others come onto this site for assistance and to help others where we can when we can. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
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