If your still in the same boat as above, try to restart the phone and see if that helps. Still not doing anything, press and hold the Power Button for about 10+ seconds. You will see the capacitive buttons flash for a few seconds then stop. A couple seconds after they stop you can release the button. This will simulate a battery pull and then restart on it's own.
Let me know how it goes.
If my post or someone else's answered your question please mark it an Accepted Solution.
Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
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