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HTC EVO 4G LTE - NOW SHIPPING

Highlighted
Wizard

HTC EVO 4G LTE - NOW SHIPPING

HTC shared this statement regarding the HTC EVO 4G LTE: 

“The US availability of HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. HTC One X and HTC EVO 4G LTE have both received enthusiastic support and we appreciate customers patience as we work to get these products into their hands as soon as possible.”

Here's Information from Sprint: 

  • HTC EVO 4G LTE availability

The U.S. availability of the HTC EVO 4G LTE has been delayed.  HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.

  • Pre-order status/availability

Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

  • Cancellation procedure update (5/18 update)

We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.

Again, I apologize for any inconvenience or confusion this has caused.

5/31 UPDATE: Saturday's the national launch...please continue discussions in this post.

5/30 UPDATE:

We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days.  An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.

5/21 UPDATE:

Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.

Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update above.

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by dshoem01 - added 5/21 update

828 REPLIES 828
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Journeyman

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Journeyman

i dont think there will be a problem.....there are many sources saying the the new release date is moving to may 23......also HTC has fixed the problem Apple had with its patent.....so it looks promising but who knows??

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Journeyman

HTC had already fixed the problem before any of this. Think its a coincidence that Apple has customs stop shipment of the Evo. Then market the Iphone 4 for 49.99. PPPAAALLLLEASE

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Journeyman

Yes...  I was actually quoting and responding to a post that said Sprint never communicated that our phones were waiting in a warehouse.  That's why I pointed out that the first notification I received from Sprint indicated that "a shiny new Evo with my name on it has been set aside in our warehouse."

Timbx wrote:

The phones are at a werehouse and pre order ones at the distrobution center in KY but can't be released because of the injunction. Until then they sit. http://insidesprintnow.wordpress.com/2012/05/16/why-you-cant-cancel-your-sprint-order/

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Journeyman

would have to say that the more videos i watch on this phone the less i complain.

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Journeyman

I found this out ...http://www.3plogistics.com/UPS_3-2008.htm  This would mean they are ready to go I think.

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Journeyman

I hear you!!!

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Journeyman

Refer to link. Unofficial, but it does say Devices are in movement, whatever that means

http://insidesprintnow.wordpress.com/

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Journeyman

all that pre-order the phone should call and complien hope we get a discount or something for free....

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Journeyman
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Journeyman

No change in my order status...

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Journeyman

I'm not sure if this is the correct post to make this statement, but I wanted to express my disappointment with Sprint's customer service.  We all know that they could have done a better job with the whole ITC/Apple situation and the shipments being held.  But to blatently disregard my VERY specific question regarding if the new HTC EVO LTE will work on current wimax networks (and I already know it doesn't, I just wanted them to admit it)....this is the response I received from TWO separate CSR reps:

Dear xxxx,

Thank you for your reply.

You will be able to use 4G data inside most buildings, in a car, and

outside at your area.

We value your business and appreciate the opportunity to answer your

questions.

Sincerely,

Max P.

Sprint

Original Message Follows:

------------------------

After reading the response below, I don't believe my question was

answered.

Will the HTC EVO 4G LTE be able to utilize Sprint's WiMax service in the

Seattle area, or will it just be able to use 3G data until LTE is rolled

out here?

Thank you in advance for your response,

xxxxxx

========================================================================

Date: Mon, 14 May 2012 17:33:15 -0500

From: ecare1@cc.sprintpcs.com

To: xxxxx

Subject: Re: Care #xxxxxx (General Inquiry - General

Inquiry) (xxxxxx)

Dear xxxxxx,

Thank you for contacting Sprint. I understand your query regarding 4g

coverage. Yes, you will continue to receive 4G coverage. Sprint remains

committed to our WiMAX customers. Sprint plans to sell WiMAX devices with two

year contracts through 2012.

WiMAX devices will operate on the CDMA network and get the benefits of

Network Vision associated with Sprint’s 3G service, but they will not

operate on Sprint’s LTE network. WiMAX customers should continue to

get the great 4G speeds.

We value your business and appreciate the opportunity to answer your

questions. Please reply to this email or visit sprint.com if we can be

of assistance.

Sincerely,

Bernadette S.

Sprint

> Original Message Follows:

> ------------------------

>

========================================================================

> Name: xxxx

> Form: Ask A Question Learn OR Feedback and Suggestions - Learn

> Topic: General Inquiry

> Contact Number: xxxxxxxxx

>

========================================================================

> Original Question:

Question: I'm interested in purchasing the HTC EVO 4G LTE phone, but I

have a question regarding wimax compatibility. I currently own the

original EVO 4G and live in Seattle, WA. I have great 4G coverage on

my current phone, but I understand that it is running on wimax technology.

I know that LTE won't be coming to Seattle for quite a few months and

I  wanted to know if I will be able to use the 4G network currently in

Seattle, or will I be stuck on 3G speeds until LTE is rolled out in

this area?

Thank you for your response.

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