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HTC EVO 4G LTE - NOW SHIPPING

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Wizard

HTC EVO 4G LTE - NOW SHIPPING

HTC shared this statement regarding the HTC EVO 4G LTE: 

“The US availability of HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. HTC One X and HTC EVO 4G LTE have both received enthusiastic support and we appreciate customers patience as we work to get these products into their hands as soon as possible.”

Here's Information from Sprint: 

  • HTC EVO 4G LTE availability

The U.S. availability of the HTC EVO 4G LTE has been delayed.  HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.

  • Pre-order status/availability

Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

  • Cancellation procedure update (5/18 update)

We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.

Again, I apologize for any inconvenience or confusion this has caused.

5/31 UPDATE: Saturday's the national launch...please continue discussions in this post.

5/30 UPDATE:

We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days.  An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.

5/21 UPDATE:

Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.

Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update above.

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by dshoem01 - added 5/21 update

828 REPLIES 828
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Journeyman

My thought is that the e-mail notifications may have be automatic and since Sprint generally ships overnight it was pre-populated, especially since the e-mail for me states delivery of 05/08, which was overnight for the order on 05/07.  I would generally leans towards what the UPS web site states based on the tracking, in my case 2nd Day Air.  These are my observations at the moment, things could be changing.

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Journeyman

I just checked ups.com and my package is in transit!!!

Thursday, 05/24/2012, By End of Day
Friday, 05/25/2012, By End of Day
Louisville, KY, United States, Wednesday, 05/23/2012
I'm in Milwaukee, WI.

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Journeyman

My info on UPS for delivery to California.

Thursday, 05/24/2012, By End of Day

Friday, 05/25/2012, By End of Day

Louisville, KY, United States, Wednesday, 05/23/2012
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Journeyman

No, you could pre-order in store.  It was even noted on the website, that a customer could go in and pre-order by purchasing a $50 gift card, and then receive the phone in store on 5/18 (the same day everyone who pre-ordered online would have received it via UPS).  I had an appointment lined up and ready to go for the afternoon of the 18th, when the wheels came off on the 15th and everyone went into panic mode.  So, I ask again, has anyone who pre-ordered in store heard when it will be available?

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Journeyman

Thursday, 05/24/2012, By End of Day
Friday, 05/25/2012, By End of Day
Louisville, KY, United States, Wednesday, 05/23/2012

I am in Florida
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Journeyman

Just got my shipping info from UPS

2012-05-23_12-26-31-1.jpg

Finally! Thank you Sprint for getting this to work!

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Journeyman

I'm in northern Ohio between Sandusky (Cedar Point!) and Cleveland. 

Capture.JPG

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Journeyman

Very cool. Alright, I'm thinking once each of our packages are recieved/scanned by UPS they will show the updated ETA. Thanks everyone for keeping the rest of us updated while we wait for more info on our own stuff.

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Journeyman

no originating information yet on mine... but i would imagine it's the same?

screen.jpg

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Journeyman

what day did you pre-order? also, im Arlington Texas based, so i should be getting the same shipping info as you soon? yes?

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Journeyman

My E-mail says Shipping method: Overnight: Next Day PM Estimated delivery date: 05/08/2012

I better get me a delorean and drive 88mph to get my phone

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Journeyman

I'm jealous of all this updated info. I still have the "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." stuff on my screen.

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