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HTC EVO 4G LTE - NOW SHIPPING

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Wizard

HTC EVO 4G LTE - NOW SHIPPING

HTC shared this statement regarding the HTC EVO 4G LTE: 

“The US availability of HTC One X and HTC EVO 4G LTE has been delayed due to a standard U.S. Customs review of shipments that is required after an ITC exclusion order. We believe we are in compliance with the ruling and HTC is working closely with Customs to secure approval. HTC One X and HTC EVO 4G LTE have both received enthusiastic support and we appreciate customers patience as we work to get these products into their hands as soon as possible.”

Here's Information from Sprint: 

  • HTC EVO 4G LTE availability

The U.S. availability of the HTC EVO 4G LTE has been delayed.  HTC is working to resolve this issue and appreciates your patience as they work to get products into Sprint channels. We can’t provide specific timing for product availability at this time and we appreciate your patience as HTC works to get products on store shelves as soon as possible.

  • Pre-order status/availability

Delivery of products for pre-order are on hold and Sprint will provide a ship date as soon as possible. Sprint will maintain the promise for the preorder customers that they will be among the first to receive their HTC EVO 4G LTE units.

  • Cancellation procedure update (5/18 update)

We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.

Again, I apologize for any inconvenience or confusion this has caused.

5/31 UPDATE: Saturday's the national launch...please continue discussions in this post.

5/30 UPDATE:

We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days.  An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.

5/21 UPDATE:

Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.

Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update above.

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by: dshoem01 - updated Cancellation procedure

Message was edited by dshoem01 - added 5/21 update

828 REPLIES 828
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Journeyman

Just got a call from the Seattle area store where I preordered my EVO LTE, and was told that the devices have been released, and they are expecting to receive them as early as THIS AFTERNOON!  Plus, they have been authorized to sell them as soon as they arrive at the store, so I am (as you can imagine) EAGERLY awaiting a phone call, HOPEFULLY THIS AFTERNOON, to go get my phone.

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Journeyman

I hope you're right. That would be great. But I'd sure think that info would be out there somewhere, especially since Sprint hasn't made any kind of statement about the phones being officially launched.

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Journeyman

no really, that's what it says!!!!!! to the delorean!

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Journeyman

Everyone is repeating themselves lol, yes we all have a tracking, yes we all are getting early 24th delivery.

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Journeyman

AND....i just got my 2nd SMS txt notification from UPS that my pkge (THE PKGE!) will be delivered tomorrow between 8:00 am and noon CT.....so everyone...just sign up for the txt pages from UPS.

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Journeyman

AND.... I signed up for myUPS . Bleh.

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Journeyman

Hi everone, I'm the new kid in the block! I can't seem to get a solid answer from Sprint which is ludacris! My question; Will the corporate Sprint store receive the phone as well, becuase that's where I pre-ordered mines from!?

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Journeyman

Updated info...

LocationDateLocal TimeActivity
   Louisville,    KY,    United States     05/23/2012    3:53 P.M.  Departure Scan            
          05/23/2012    12:34 P.M.  Origin Scan    
       United States     05/23/2012    8:23 A.M.  Order Processed: Ready for UPS    

It's left or leaving as we speak.

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Journeyman

So, you have your UPS tracking number. Now to glue yourself to your browser refresh button for 24 hours...

Online Package Tracking

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Journeyman

I also pre-ordered mine from the store.  I talked to the store and was told that they haven't received any information about the phones shipping.  Which goes back to a lot of peoples compliants about Sprint being incompetent and not communicating this information correctly.  It's like the old say; "the right hand doesn't know what the left hand is doing"  This is absurb!  I swear if I didn't like my phone (currently "the EVO 1") so much I would switch cell phone providers! But anyway,  if anyone hears anything about store pre-orders please let us know!!!!!!!!!!!!!!!!!!!!

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Journeyman

*Note to self* Always do preorders online on Sprint.com

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Journeyman

I'm just kind of ... upset that I pre-ordered my phone from the Best Buy store and only the people who pre-ordered from Sprint.com are getting the phone...What about the other people?

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