Sprint has made an offiical announcement in Sprint News. See the post here.
5/31 UPDATE: Saturday's the day...please continue discussions in this post.
We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days. An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.
Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.
Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update below.
We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.
Message was edited by: dshoem01 - updated cancellation procedure
Message was edited by: dshoem01 - added 5/21 update
Yay! Oh and might I add Yippeee! Now for everyone who complained and tried to cancel, threatened to sue lol etc etc, you should feel silly. Omg you're getting the phone a few days later, oh lord! Grow up some of you and worry about more important things. For me and the rest of the patient forgiving souls Yay!
I would not be that worried about patent 263, because that is how all computers work by calling API's. It would probably be covered by FRAND. By the way is what Apple is tring to use against some of Motorala's patents. It basically has to do with basic functions required for operation. This is another reason why Google is buying Motorala mobile so they can protect themselves from Apple's blantant patent trolling.
At this point I get it is not totally Sprints fault.. but I did call and was told that mine shipped to find out that later it was a total lie!! I called when i did not receive it and then found out was stuck in customs.. What was the point of a pre order.. at this point i think sprint should be crediting half the cost of the phone back to preorders or be offering up an accesorry package to all preorders... Something to say sorry as a company One for the poor comunication , Two for the let down that i know most Pre order people felt.. I know i did been waiting so long for the release i know it crushed me... and The for the lies told to the customers by thier phone reps.
How do you not understand? There was no deceit and Sprint didn't drop the ball. They only promised before or on the launch date of the 18th. I know I received an email from Sprint on the 18th letting me know what happended and that is their obligation fulfilled. This is not some mom and pop store where you decide to send some info through a mass emailing and you just do it, no questions asked, there are multiple levels from executives down to lawyers that these things pass through. It takes time. Furthermore, why would Sprint alert customers before it knew all the info or before the 18th, if it was your company you'd do the same. Why panic people, for all they knew the phones would make the 18th release or just be a few days later. Telling your customer all the facts so they feel like they really understand the situation is important but you can only do so when you have all the info. This being a situation between Apple vs HTC and customs what the hell do you expect Sprint to tell you. Trust me, Sprint was more upset then you are about this, it's barely an inconvenience for you and they have sullied a reputation and lost millions. You deserve nothing free and neither do I. Just deal with the fact that your adult toy is going to be a few days late and be happy you're not automatically getting your money refunded and being told android is now owned by Apple and you must purchase an Iphone.
It's about [...]. Bunch of Clowns. [...]
Message was edited by: mapesy who removed unnecessarily profanity, which is against the Sprint Community Guidelines, if continued, can lead to a ban.
I don't understand everyone's sudden contempt for both Sprint and HTC. They did nothing wrong. If you're going to be mad, be mad at Apple for their horrible sense of morality in business.