Sprint has made an offiical announcement in Sprint News. See the post here.
5/31 UPDATE: Saturday's the day...please continue discussions in this post.
We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days. An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.
Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.
Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update below.
We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.
Message was edited by: dshoem01 - updated cancellation procedure
Message was edited by: dshoem01 - added 5/21 update
Just called my best buy, hoping they would say they had an extra coming in. They have not heard anything about shipping, launches, pre-orders, etc. They said they are waiting, just like the rest of us.
SPRINT! Please tell us something?
Shipped/Billed On: 05/23/2012 Type: Package Weight: 3.00 lbs
Shipment Progress What's This?
Scheduled For Early Delivery On: Thursday, 05/24/2012, By End of Day Originally Scheduled For Delivery On: Friday, 05/25/2012, By End of Day Last Location: Arrived - DFW Airport, TX, United States, Wednesday, 05/23/2012
Location Date Local Time Activity
DFW Airport, TX, United States 05/23/2012 5:53 P.M. Arrival Scan
Louisville, KY, United States 05/23/2012 5:01 P.M. Departure Scan
05/23/2012 11:27 A.M. OriginScan
United States 05/23/2012 8:23 A.M. Order Processed: Ready for UPS
Ok, like others I pre ordered the phone. First time I have and there is a delay? I understand that its not personally Sprints fault but as pointed out by others there wasnt any sort of email. The only reason I knew about the delay was because a friend of mine went to the Sprint store and happened to ask about the new phone and was told it would be delayed. When she told me that night I told her that didnt make since considering me (a person who pre ordered it) didnt get a notification of any sort, but of course I get on the site, and make a call, and turns out shes right? Thats not business like, to have a delay and not notify people. You say youve sent emails but I havent got a one. And it says it will arrive May 24th, or around it, but i called yesterday (the 23rd) and whoever I spoke to had no idea when the phone will arrive. Is there any truth to the post regarding the 24th, and you just dont let store employees know? Or is the date just to give us customers a little satisfaction?
If you pre-ordered online, then you are supposed to have the phone before the launch date. If you went to the store to pre-order it, then you will get the phone when it is actually launched in which I guess they have dont have the exact date yet. Going to the store to pre order only guaranteed you will have a phone when it comes out, not before it was on sale to the general public.
Ivyy, many of us have them scheduled to deliver today. Sprint's original communication to those of us who preordered came out last Thursday around 5pm in an email. I don't think a week's delay is too bad. I can't believe people canceled their orders, because we are still getting them first. I am curious as to when they will be delivered in the stores. I can't wait to be notified that mine has arrived today!!!!!
I understand that...I'm just saying, wheres the communication? I honestly dont care about getting it before everyone else. i only pre ordered it because im sick of my current phone so I want something new