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HTC EVO™ 4G LTE - Sprint Announcement

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Wizard

HTC EVO™ 4G LTE - Sprint Announcement

Sprint has made an offiical announcement in Sprint News.  See the post here.

5/31 UPDATE: Saturday's the day...please continue discussions in this post.

5/30 UPDATE:

We recently learned that HTC devices have been released by U.S. Customs. We expect shipments of HTC EVO 4G LTE to enter the U.S. in the next few days.  An exact availability date for HTC EVO 4G LTE will be communicated as soon as possible.

5/21 UPDATE:

Customers who pre-ordered HTC EVO 4G LTE…Your wait is almost over! Sprint expects to begin shipping HTC EVO 4G LTE for arrival on or around Thursday, May 24 to customers who pre-ordered the device online from Sprint. We will provide details on the full national launch as soon as possible. To check the status of your pre-order, please visit www.sprint.com/myorder.

Since shipping is in process, we can no longer accept cancellations as noted in the 5/18 update below. 

5/18 Update:

  • Cancellation procedure update

We are allowing customers to cancel their pre-order and receive refunds. If you need to cancel your order, you may either call care directly at 866-789-8292, refuse delivery, or request a return authorization kit once your device arrives. For a return kit, please call us at 866-789-8292 during the following business hours: Monday to Friday 8:00 am EST to 11:00 pm EST, and Saturday & Sunday 9:00 am EST to 9:00 pm EST.

Message was edited by: dshoem01 - updated cancellation procedure

Message was edited by: dshoem01 - added 5/21 update

670 REPLIES 670
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Journeyman

Ok so sprint wont let me put my pre-order on my bill (been with them for over 15 years and never had. a late payment.  I was a little pissed about that but whatever. They then take $218 off my credit card and now I have no.clue.when .  I am getting the phone. I don't use debit cards to.make.online purchases because hackers could clean out.my bank account. I guess you are not worried about losing.thousands of dollars. That means that Sprint is making the.interest off every person that preordered.  Do.you understand that . It is not a hard concept.  Do you.still rock that pornstache?  That is.legendary. 

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Wizard

Okay, so I am going to buy a used car from you. You agree to deliver it to me on Friday May 18th however, on your way to my house you are pulled over by the police because the car looks like it may be a stolen one that they are looking for. The police impound the car for a couple of days to verify the VIN numbers but discover the car isn't the one they thought it was. So on Monday May 21st you show up at my house with the car and I say I want a new set of tires because I had to wait. Even though none of this was your fault you should still give me the tires right?

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Journeyman

Apples and Oranges.

Many reports state that this inspection had already been going on for a month. Before they even started pre-orders. In your story, did the car owner already know that it was possibly stolen, not tell you there could be problems, take all your money for the car, then not let you have your money back after they failed to deliver the car at the promised time?

I don't think this is 100% Sprint's fault, but it's not like you're laying out, either.

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Journeyman

Been following this thread all day, entirely too steamed at sprint to even consider replying... Cannot believe their piss poor attitude on dealing with this....

Thank you for posting this link! Forget going to sprint for your info.. follow that link!!!!!

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Journeyman

Funniest thing happened to me today. As I was attempting to pre-order the phone, the salesman at a store that I'm not going to mention, told me that it's held up in Customs. My response... okay... So tomorrow's a no-go? He said yes and what we're TOLD is to say that it's held up in customs until further notice. NOW what they DON'T want you to know because it's not that public yet... Apple is suing HTC because it's release of that phone. They aren't going to tell you that because it's not something they want leaked out. SO if anyone is to blame, it's APPLE! The mongrul that is so fearful that HTC will be better than the i- ( fill in the blank here!). So as a LEGENCY account holder of Sprint, I can't blame them for the delay that's beyond their control. Who I can blame... Apple. And well Sprint, you should've never allowed Apple on to your network to piss off the other people who just aren't wanting to buy Apple phones. BTW when I spoke to Account Services and he also gave me the whole run around about it being held up in customs, I responded with " Really? Is that what you're "trained" to say? Because knowing the truth about a lawsuit makes what you're saying only halfway true" Needless to say, he got upset that I knew too much

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Journeyman

As a bare minimum, waive the upgrade fee. The additional $50 discount would be nice, too. Afterall, Sprint has had the use of our money for ten days now. Multiply the number of pre-ordered phones times the interest on $200 for ten days. It does add up!

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Journeyman

Your post implies that Sprint had no former knowledge of the customs issue with the phones.  Not true...  The car salesman could not have known the police were looking for a similar car.  If he did, he should have taken a back road.    Certainly Sprint was aware that the customs investigation was ongoing, but gambled (based on very good odds) that it would not affect the launch.  Also, I think the car customer would have at least expected the salesman to communicate what had happened with the car ASAP.  Sprint failed to do that until less than 24 hours prior to the official launch.  I think your analogy needs work.

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Journeyman

Great information. Thanks

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Journeyman

It really doesn't matter whose to blame...Because at the end of the day we are SPRINT customers not HTC customers...Sprint is responsible for providing their customers with the product it's not our fault that HTC didn't fulfill their end of the deal with Sprint...So Sprint is gonna have to cut their losses on this one and at least give us alternative solutions to this problem...Honestly I don't mind waiting for the phone but at least show me that you acknowledge my inconvenience!!!!!

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Journeyman

Hate to but in, but Sprint is to big of a company to be gambling regardless of the odds and not wait until last minute to drop such a bomb. I want my phone and i want it now!

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Journeyman

Your beating a dead horse.  These arguements were made @ approxiamtely 8:00 pm EST on 5/15 when we first found out about the customs delay due to the Dec ruling.  There are already 20+ threads discussing this case.

brandymb wrote:

Funniest thing happened to me today. As I was attempting to pre-order the phone, the salesman at a store that I'm not going to mention, told me that it's held up in Customs. My response... okay... So tomorrow's a no-go? He said yes and what we're TOLD is to say that it's held up in customs until further notice. NOW what they DON'T want you to know because it's not that public yet... Apple is suing HTC because it's release of that phone. They aren't going to tell you that because it's not something they want leaked out. SO if anyone is to blame, it's APPLE! The mongrul that is so fearful that HTC will be better than the i- ( fill in the blank here!). So as a LEGENCY account holder of Sprint, I can't blame them for the delay that's beyond their control. Who I can blame... Apple. And well Sprint, you should've never allowed Apple on to your network to **** off the other people who just aren't wanting to buy Apple phones. BTW when I spoke to Account Services and he also gave me the whole run around about it being held up in customs, I responded with " Really? Is that what you're "trained" to say? Because knowing the truth about a lawsuit makes what you're saying only halfway true" Needless to say, he got upset that I knew too much

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Journeyman

I totally agree with you. lately they talk to you like if you were somekind  of moron, when half the time is them with the lack of knowledge and just reading off the computer.

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