Has anyone had issues with their device powering off and not turning back on? My device will no longer power on. It was fully charged at the time it cut off and there was no damage done to it. I called Sprint and they said 'try removing the battery' which we know is not possible. Long story short I will be getting a new device. Just wondering if anyone else has experienced problems?
I had the same exact thing happen this past friday. I was talking on the phone and seconds later the phone went blank. I couldnt power it back on. I went to sprint repair store and they told me it was because it overheated. That was a bunch of crap. He was able to reset it by pushing the power button and the down volume at the same time. This happened after 3.5 weeks of owning the phone. Its the only problem and i hope the last.
I had this problem this morning. After charging it overnight last night, I used my phone this morning, no issues, then put it in the holster and went to work, when I got to work it was dead. It would not power on at all, holding the button for 10 seconds a few times and nothing, I plugged it in and the charging indicator light did not come on at all. After about an hour or so, I tried the hold button for 10 seconds again and it did turn on, very wierd. I hope they send a firmware update soon to fix this problem.
yup... same here... But i held it the power button down until the lights started flashing on the buttons, kept holding it down until they stopped flashing, then let go and waited. it turned on about 5 sec after i let go. Still... an anoying issue...
I have to wonder if anyone from Sprint actually reads any of these posts. I have an HTC EVO 4G LTE phone that also powered off (on it's own) and won't power back on. When I called Sprint this morning, they told me to take it to a repair store. There I was told that they haven't had any problems with these phones but since they couldn't fix it they would send out a replacement phone. I called Customer Service again and was told the same thing....."we don't have this problem with these phones"! I had already looked at some of these before making the first telephone call to Customer Service. I told both Customer Service and the store what I had read on here and both people essentially called me a liar! I really don't believe anyone from Sprint reads anything on here - if they do, they don't care! When our contracts are up (mine and my extended families) we are all leaving Sprint - approximately 8 personal phones and a business plan! Not how I do business!
I had a similar experiance. I had my htc evo 4g lte on the charger. When I figured it was done charging I noticed that the red charging indicator was no longer displaying. Phone will not power up. I've only had it four weeks. I've tried some of the suggestions but have had no luck getting it going. Called Amazon and they are sending me a replacement phone. I was at exactly thirty days of ownership. Will probably loose all my pics and will have to set the new phone up.
I sure hope these phones aren't junk. Very dissappointing as I was hoping to keep "Big Buddy" for at least a couple years. Hopefully, "Big Buddy II" will not have the same problem. Love the phone but man what a bummer if it keeps failing.
Actually, yes they do. There are Sprint representatives on here all day long, they have a Sprint logo under their name. As for the stores and Customer Service, unless they are reading the daily bulletins, they may not be familiar with certain issues on certain phones.
We had this problem last night so we took it to the store this morning. The guy at the store put the phone on a charger and held down the power button and the home button at the same time. Then the phone finally powered back on. I have had to do it several times but the phone will power back on. Sprint did order us a new phone. Hope this helps.
I was the first one in the door when Houston stores started selling the HTC Evo 4g Lte. I gave up my beloved Blackberry for it. I love the phone, but, honestly...it has been quirky since I got it. FIrst, it "ate" my mico SD card. The tech took the one out of my Blackberry and put it in the new phone. It worked fine for a couple of days and I was able to see all my pictures and listen to music that was stored on the card. I even took new pics. Then...I got the message "preparing SD card" and the card wasn't readable after that. I took it out and tried reading it from my computer and no go. I went by Sprint and the tech said if I put it back in my old Blackberry I could probably read it. Nope! Every device I use to read the card says "0 bytes". I'm a techie and I tried various recovery tools and the card for all intents and purposes is damaged...useless. So, I put a new SD card in and loaded it up and used it normally for a couple days. Then the same thing happened..same message...card unreadable. Something inside the phone is frying the card! I'm on my 3rd SD card and sorry to say I don't use it to record pics or videos that I want to keep which really makes the camera useless to me. I do play music from it and so far it's OK.
My other problem is the short battery life. I have disabled all live aps, email push, etc. that would cause continuous battery drain and the phone is nearly dead by early evening. I'm not a talker and do only normal texting. Two days ago the phone gave me the 14% battery life message while I was texting. When I got home I put it on the wall charger overnight and the next morning it wouldn't turn on. I took it to Sprint and the first technician said for some reason the battery wouldn't charge and suspected the Micro USB port. When I returned an hour later to pick it up, their service department reported they "replaced" the battery. My response was, "I thought it didn't have a replaceable battery!?" He quickly back-pedaled and said, "Not one the consumer can remove...we have to do it and we have to take the phone apart to do that." The ticket reported "Battery was dead. Charged and held Power Button to re-establish normal operation. Updated Profile/PRL. Now 4G is showing up. USB Debugging mode was ON. It could affect data transfer from/to the device." Di they or did they not replace a supposedly non-replaceable battery? And why could the phone not charge? I took it home and put it on my charger overnight and the next morning it reported a full charge.
I used it very little that day and by 4:00 I was getting the low battery message. Again, I put it on my charger and it wouldn't turn on or charge. This morning it is inoperable, will not charge, and no combination of pushing power/volume buttons has any affect. I am going straight back to the Sprint store on way home from office and demanding a new unit! I have full insurance and replacement coverage I am paying for, but this should NOT be happening with a new phone! I also plan to report this to HTC, who needs to work with Sprint to debug this phone!
Keep in mind, SD Cards don't last forever. How old was the SD Card? They are especially problematic when coming from other phones as the formatting is usually different between them. However, the fact that you tried another brand new card and it went belly up points to something going on. You don't by chance have the phone sitting near magnets or something? I would got to a Sprint Repair center, have them put in a card, log it and if it does it again then they can possibly replace the phone for you. You may even want to bring the other SD Cards with you to show that you have already tried X amount already.
As for the battery, that's correct, we the consumer can't replace it, only Sprint and HTC are authorized to change it. Sounds as if Sprint has received the instructions for performing that operation. Which is good news for everyone else down the road. Possibly a disconnect with the charger and the USB port. I've heard incidences where people have plugged in the USB port and the light lit up, but the battery icon wasn't fluctuating showing a charge taking place. It's possible that happened. When you plug it in, verify the light is lit and that the battery icon is fluctuating. If not, unplug and replug until both those are a Yes. If it continues to be a No, then you have a USB port issue.
Check the Battery status under Settings,
See what's been using the most battery. Tap the Battery Graph and you can also see a History Detail which will show what's been draining the battery as well. It usually will give some indication of what's causing it. Also, take a screen shot by pressing the Power Button and Volume Down button at the same time and posting both images. We can take a look as well and give recommendations.
Count me in to the group. I have had the phone since June and all seemed well. Couple of days ago phone started to act a little funny, but was ok. Today full battery, used it for a couple hours, pulled out to use it again, dead. Tried every button, plug, outlet trick to try and get it to turn on and nothing. No lights, no sound, no action.