I just had this same issue. I was in the middle of a phone call when the call went dead and the screen went black. The green light was flashing but I couldn't get the phone to power up or down by holding the power button for the regular time. (maybe 10 or 20 seconds.) When I called Sprint and Assurion (since it was a replacement phone) both support techs said there was no way to re-set the phone. They were about to send me a new phone when I saw this forum and the suggestion to hold the power button for a minute. That finally got the phone to power back on. Strange...
Funny how Sprint Reps first comment is exactly what you just said. Here is the scoop, They should last a lot longer than the first few days in your HTC EVO. Hee is another scoop how old are you and how long have you been an engineer? I have SD cards for years, they are a storage device. Same as everyone else in the forum the phone I reciveed started to blank out and then it shuddered a little and the SD Card went and erased all my pictures. Could not access it any more. Funny thing is, Sprint employees had no problem taking my fried SD card and putting in their phone to show me that it was just bad, however when I asked them to take their SD card from their phone and without backing up all the pictures and data put it in my phone, it all of a sudden became a legal issue as to why they could not do that. I am an engineer in the telcom industry, I may not know as much as the peole trying to fool me but what I do know and have is a very special set of skills and I know how to troubleshoot and proces of elimination of a technical problem and if you can't put your SD card in my slot then that slot must be bad and your lying self must already know it. My phone would cut off during calls and go blank and had many other problems, The rep tried to convince me it was the protector I was using. I bought it from them it was an OUTTER, so I upgraded to a better OUTTER. End result, I got a new phone. Before I shipped the bad phone back, I took another SD card, GOOD CARD and put it in the phone and GUES WHAT It fried too. So there is a problem in some of the phones, my guess is that some of them have a short or some of them can't accept upgrades like the IPHONE. when the IPHONE has a software upgrade the hardware was not designed to be upgraded so the speakers look as if they are blown up. IPHONE carriers are selling for 60.00 new speakers for the phone when in fact it is the Proximity sensor that can't be upgraded. IT is a manufacture problem that they are trained to lie their way out of. I think the HTC EVO has problems and the sales people are lying their way out of it thinking we are too stupid to figure it out. MY HTC EVO LTE was brand new, two days after use fried the SD card, I have a new HTC EVO LTE and the battery works fine, no more blanking out and dropping calls or ghost calls which were really wierd. The phone would just start dialing on it's own even if it was shut down and sitting on teh desk. MY SD card seems fine but I don't trust it so I have DROPBOX to back up my pictures. NOT ALL IS GOOD because I think it is wrong for the industry to lie to the consumers about problems. MY FAVORTIE IS WHEN THEY SAY< "OH you are the first to have this problem, these are great phones and no one else is having these problems". I hate sales people because of that. yet I look at the forum board and these problems existed before I bought my phone. Needles to say lucky for me I have a business sales rep assigned to me and I contacted him by phone and we resolved the problem. Here is the other bad thing about sprint stores, they drag it out so that it goes past the 14 days then tell you there is nothing else you can do about it. Document all of your calls and text, document everytime you go to teh store and ask for a signed paper that you tried to get the problem fixed before the 14 days. Then turn them over for trying to take advantage of you as a consumer.
Hee is another scoop how old are you and how long have you been an engineer?
Not sure what that has to do with anything, but I've been an engineer for 20yrs.
On my 2nd LTE from this same issue. Sprint made me wait 5 days for the replacement the first time. strangely enough the first one after dying th efirst time reset with the 60 second hold-down on the power button, heard rumors of holding all 3 buttons on the phone down to do a "factory reset" but never successful. Then the phone proceeded to die again the next day with no irregular activity to induce it. Got the new phone 5 days later, used it for about a week, same problem. I hope this doesn't perma-brick again since i've already used its one extra life on the 60 second restart today...
does anyone have teh commuter from outter box? im asking to see if there is any relation to our no power issue. im not even getting any lights when you plug the phone up. when i went to the tech, he told me that this is a known issue and he would just need to reseat the battery. but it was still no luck after his attempt. i wonder if i can buy a battery somewhere just to see if the battery itself is bad and not the board. i am so pissed that i have to get another phone cause i saved some stuff on the internal storage. i really hope this is not an on going issue with this model. this really sux man. to make matters worse, i have no temp phone so i had to buy a $280 smart phone just to use until i get my replacement on monday.
I also had issues with the EVO. It shut itself off and would not turn back on. I have the service and insurance plan and it was replaced (a new one was mailed to the store) however not even 2 weeks later the replacement did the exact same thing. I was told by the service center employee that there has been a lot of issues with the HTC's and recommended replacing it with another phone. He suggested the Motorola Photon which I now have and am having some regrets as I did love my EVO when it actually worked. Hopefully I get used to it but we shall see...
My 4g evo lte battery died and will not recharge, I went to sprint store and they replaced it and the same problem occurred. Any suggestions?
what if your power button is broken..in my case..it doesnt' work anymore..so i have to constantly have the phone charged and cant let it go to sleep anymore..i need to reset it to get my camera giong.. but don't want to do it from the Settings menu cause that will erase everything..any suggestions