I normally am not one to post in forums because I believe problems can be solved in-person a lot better, but I seem to have a unique issue happening with my phone. About one and a half weeks ago my display began to act funny. First, my email started fuzzing out. It sort of reminded me of the static you receive when you are looking at a TV channel on a TV with a physical antenna. I thought it was a glitch that just happened as I have had some with this phone before.But it began to show in all apps and even on the home screen. Then, finally, about two days ago the screen was completely fuzzed out. Again, like the static that comes in when a TV channel is completely unable to receive reception. It would occasionally do this after charging, then return to normal after some time off of the charger. Upon taking it to the Sprint store in Lenox Mall, Atlanta, GA yesterday (repair center is there) they performed a factory reset (because they thought it was software related) and it returned with a vengeance. Now it is completely useless as the screen is unable to respond due to the "static display" and I cannot interact with the touchscreen. I am also unable to see the screen, but I can receive calls, alerts, notifications, etc and I can even adjust volume. It seems to be a display issue. The Sprint repair representative stated he would order a new replacement phone and it would be in by Monday or Tuesday, but I am basically without a fully functioning phone until then. The Sprint repair representative never saw this problem before and could not identify the issue, although I was told that they have equipment that could test to see what the problem could be. A couple of questions I have:
1) Has anyone else ever encountered this display problem?
2) Has anyone trained the Sprint repair representatives to triage a phone (besides resetting my phone)? If they have equipment that could diagnose screen issues they sure did not use it.
3) Can Sprint offer replacement phones directly in the store, so that I do not have to wait for a replacement in a case like mine? My phone is 85% useless without the display (I literally have to answer and end calls with a headset due to the inability to interact with the touchscreen) and I have to wait until Monday or Tuesday to get a replacement and they will call me (on my phone that has no display, mind you) when it comes in.
Attached is a picture of the phone with the "static display".
Add one more to the list... & the more research that I do.. I find more people having this issue..
Local sprint guy told me he can replace it... however, does anyone know if I can replace it with GS3? cos I don't want to get burned with another HTC phone!!
My phone mysteriously started showing static too yesterday. I went to one Sprint Premier store where they just shrugged their shoulders and said they couldn't do anything unless I had TEP, which I don't. I contacted HTC, they created a ticket but they haven't emailed me any details about shipping the phone to them even though it has been hours. I'm also reading stories about how HTC gives wild cost estimates even if the device is in warranty. I'll probably go by a Sprint Company Store to see what they have to say.
For a few days, I found putting pressure on the lower left corner of the screen brought it back, but eventually, the screen went completely dead. I took the phone in to the Sprint store near me to have them check it out. I don't have TEP or insurance on the phone, so they said it would be $50 to replace the screen, so I left it there for repair. When I came back later, they said replacing the screen didn't fix the problem, so they gave me a refurbished phone. Was still $50 for the repair, which I thought was great.
I would suggest you go to another store that does repairs, and see if they can replace the screen for you. Like I said, without insurance, it was $50 for the repair.
I had a problem with a Sprint Samsung phone earlier, almost exactly a year ago. That phone was in warranty and Sprint still charged the flat fee ($30 at that time, I think) to replace it with a refurbished phone. I still find it distasteful that I would have to pay $50 to get a phone fixed that is still under warranty, and also that I had two phones die on me in under a year even though I take very good care of my phones. Still, if they can replace my phone in 2-3 days even if they charge me $50, I'll be happy.
Happened to me as well. acted up for bout two weeks then finally whole screen went static. putting pressure on the bottom left corner works tho for a bit tho. thanks for the suggestion.
So, Thank you for this post. My phone just started to act up this way with the screen. Reading your post about possibly a drop caused the screen to disconnect, I thought that could be a possibility. I had just dropped my phone 10 minutes before the screen went bad. As I recall though, when I dropped it, it was not a significant drop, something that happens regularly, no big deal kind of drop. But the screen internally becoming disconnected made a little sense. I have a thin TPU case on my phone for little protection and started to drop the phone on purpose to reconnect the screen. I dropped it flat just as I did before the screen went out, only this time i dropped it on it's back side, opposite of the original drop. I did this several times from a three to five foot distance. After about the sixth try, THE SCREEN CAME BACK ON!!!!!!!! Good luck all. Worked relatively quickly
Having no insurance, no upgrade, no options, I decided to rip into my phone and see what the problem is. There is a ribbon cable that runs to the screen which is the culprit. Looking at the front of the phone it is about 1/2 an inch up from the bottom left of the screen. This is why pressing the screen in that area could correct the snow sometimes. I am disappointed with Sprint and HTC as neither is stepping up to plate and admitting this is a manufacturer defect or design flaw. They should be swapping phones with this issue and apologizing for the inconvenience rather than treating their customers like criminals. Personally I am done with Sprint. I have overlooked the crap reception for too long. And what does unlimited data do for you if you can barely get 3G??
same issue here. just happened today. read up on this post and tried out the left bottom. sure enough screen returns. but functionality is still limited. I'm very disappointed with Sprint and HTC as many of us consumers are. I've been using HTC since the evo 4g, to the EVO 3D to now this Phone. my 4G had limited issue. and when I jumped to my 3D, my digitizer gave out, right after the warranty expires of course....... and now another SCREEN ISSUE!!!! this is my 2nd EVO 4g LTE due to the first one not being able to update the firmware. I'm pretty sick of the lack of 4G LTE services in my area. and SPRINT nor HTC not stepping up to fixing this issue. I'm pretty much done with SPRINT and there millions of excuses.
Thanks for your post. If functionality is still an issue with the device, my best recommendation would be to go to a service and repair center to have technicians remedy the problem. You can find your local service and repair center here > Sprint Store Locator Thank you!
Sprint Social Care Team