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HTC EVO 4G LTE display is shot....

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Journeyman

HTC EVO 4G LTE display is shot....

I normally am not one to post in forums because I believe problems can be solved in-person a lot better, but I seem to have a unique issue happening with my phone. About one and a half weeks ago my display began to act funny. First, my email started fuzzing out. It sort of reminded me of the static you receive when you are looking at a TV channel on a TV with a physical antenna. I thought it was a glitch that just happened as I have had some with this phone before.But it began to show in all apps and even on the home screen. Then, finally, about two days ago the screen was completely fuzzed out. Again, like the static that comes in when a TV channel is completely unable to receive reception. It would occasionally do this after charging, then return to normal after some time off of the charger. Upon taking it to the Sprint store in Lenox Mall, Atlanta, GA yesterday (repair center is there) they performed a factory reset (because they thought it was software related) and it returned with a vengeance. Now it is completely useless as the screen is unable to respond due to the "static display" and I cannot interact with the touchscreen. I am also unable to see the screen, but I can receive calls, alerts, notifications, etc and I can even adjust volume. It seems to be a display issue. The Sprint repair representative stated he would order a new replacement phone and it would be in by Monday or Tuesday, but I am basically without a fully functioning phone until then. The Sprint repair representative never saw this problem before and could not identify the issue, although I was told that they have equipment that could test to see what the problem could be. A couple of questions I have:

1) Has anyone else ever encountered this display problem?

2) Has anyone trained the Sprint repair representatives to triage a phone (besides resetting my phone)? If they have equipment that could diagnose screen issues they sure did not use it.

3) Can Sprint offer replacement phones directly in the store, so that I do not have to wait for a replacement in a case like mine? My phone is 85% useless without the display (I literally have to answer and end calls with a headset due to the inability to interact with the touchscreen) and I have to wait until Monday or Tuesday to get a replacement and they will call me (on my phone that has no display, mind you) when it comes in.

Thanks,

Attached is a picture of the phone with the "static display".

39 REPLIES 39
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Journeyman

Oh my god, THANK YOU Terranceosu!!! I was looking at a snapchat and I put my finger in the bottom left corner to see it better and it froze up after about three seconds. I turned off the screen and turned it back on then it was all static. I couldnt figure out what was wrong with it. I looked it up on my computer here and found these pages, I guess it happens pretty often seeing all the comments. But I found Terranceosu's comment and then I remembered that I had been pushing the bottom left corner, so I grabbed my phone and tried pushing it again in the same spot about three times until I found the spot, and then the screen just came back up.( And for anyone else reading this, the spot is about 1 1/2 centimeters above the back button and all the way on the side of the screen.)

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Master







JayD1933, 



I'm glad to hear this thread helped you.  Thank you for sharing your experience and if anything changes please feel free to reach out to us. 



Dania

Social Care




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Journeyman

Mine just started doing the static screen. I decided to go the local service center which closed at 5pm. I made with 25 minutes to spare. The girl told me it would be a hour before she got to me and that they were closing in 20 minutes. I just wanted to drop my phone off so it could be looked at early the following morning. They do not help customers cause they are the only service center around. Maybe its time to end my relations with Sprint. Not the first time I'm not happy with that store.

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Master

Nilt73

I'm very sorry that you were not able to get the phone looked at when you went into the store. Did you have an appointment when you went in? Where is this store located? Let me know. I am here to help.

Melyssa
Sprint Social Care
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