So my HTC LTE turned off with plently of battery life left. I was actually plugging it in to my car charger and then it shut down. It will not turn back on, I have tried holding the power button down, along with the power button and Volume button. Nothing. It doesn't regonize working chargers plugged into it.. I was wondering if anybody knew 1. WHY this happened. and 2. a solution.
unfortanitly with my work schedule its impossible for me to make it to a store to have a tech take 3 days to fix..
Thanks for your help everyone!
Thanks for visiting Sprint's Community forum and posting your concern regarding your LTE service turning off. I sincerely apologize that this has happened. To start, I would like to check you are for LTE coverage, may you please advise your zip code and cross streets?
Sprint Social Care Team
Sorry I must not have been clear. My phone turned off, not the coverage. I cannot get it to turn back on.
Thanks for your reply. I sincerely apologize for the confusion. I'm understanding that your device won't power on at all. Oh My! If your device is not recognizing when a working charging is connected, it may either be, the battery or the device. The best way to determine definitely what's wrong with the device, is by taking the device into a S&R Center. You may locate your nearest store by visiting www.sprint.com/storelocator. You may also narrow the issues if you have a peer with the same device, and test out your device using your peers battery. Whichever direction you decide to explore from the options presented, may you please keep me posted on the outcome?
Sprint Social Care Team
It's possible the car charger caused a surge. Can happen if it's not an OEM charger.
Plug it into the factory charger at your house. Let it charge for about 15min. Press and hold the Power Button for about 60+ seconds.
If it's what I think it is, the power circuitry was disconnected within the phone to protect itself. Doing the above is like a reset which reconnects the power circuitry.
i tried that and still nothing, its so frustraiting because there is documents and pictures that are work related that only exist currently on that phone. I need to figure something out to at least power it up for a few minutes to pull them off.
I totally understand this is very frustrating. The information you need to salvage from your device, is it saved on your Micro SD card? If so, you may simply retrieve the information off your SD card that way you may have your important work related pictures and documents, until you have your device serviced.
Sprint Social Care Team
It's possible the phone was damaged as a result. How long have you held the power button, couple minutes just to see?
If the data is on the SD Card as DePaul mentioned, you can take the card out and put it in another device to extract the data. However, if the data is on the phone itself, there may be no way to recover it. Its possible that a Sprint Tech at a Sprint Repair Center may be able to get to it, but no gurantee.
I held it for about 2minutes. Sadly it is not on the SD card. I was in hopes that everything was automaticly transfering there but i guess not.
Thanks for the help guys!
This exact issue happened to me today on my evo 4g lte today. Had a good charge on the battery, plugged it in to the car charger and 10min later it was off. Won't turn back on and I have already called support and they want me to send the phone in. I have also tried both reset options listed on this forum, still nothing. I really can't go with out this phone for two weeks or more out on repair. This is my work phone. Did this issue get resolved, does anyone know?
I had something similar to happen to me. I tried charging it with the AC adapter for a few minutes and the light did not even come on. So, I held down the power button and the camera button on the side at the same time and it powered up.
I hope this helps you.
This happened to me today. I had just finished a phone call, had plenty of battery, then the phone died. I have tried holding down just the power button for 60 seconds and then it just starts vibrating at random intervals but won't boot. I have also tried holding down the power and camera button for 60 seconds, that produces the same result. Some times it vibrates, sometimes it does nothing. I have tried connecting it to both the original charger, and a kindle charger, but it won't charge to green. At first I was unable to get any indicator light at all - now it turns orange after about 30 seconds of just leaving it alone. This is super frustrating, the phone is only 7 months old and I take good care of it. Sprint - please find a fix for this issue that doesn't require sending my phone away for 2 weeks...that's just ridiculous.