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HTC EVO LTE turned off with battery life. Will not turn back on. Won't Recognize charge

Journeyman

HTC EVO LTE turned off with battery life. Will not turn back on. Won't Recognize charge

Hey everybody,
So my HTC LTE turned off with plently of battery life left. I was actually plugging it in to my car charger and then it shut down. It will not turn back on, I have tried holding the power button down, along with the power button and Volume button. Nothing. It doesn't regonize working chargers plugged into it.. I was wondering if anybody knew 1. WHY this happened. and 2. a solution.
unfortanitly with my work schedule its impossible for me to make it to a store to have a tech take 3 days to fix..
Thanks for your help everyone!

13 REPLIES
Wizard

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

tonyD0808,

Thanks for visiting Sprint's Community forum and posting your concern regarding your LTE service turning off. I sincerely apologize that this has happened. To start, I would like to check you are for LTE coverage, may you please advise your zip code and cross streets?

Thank You,

DePaul W.

Sprint Social Care Team

Journeyman

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

Sorry I must not have been clear. My phone turned off, not the coverage. I cannot get it to turn back on.

Wizard

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

tonyD0808,

Thanks for your reply. I sincerely apologize for the confusion. I'm understanding that your device won't power on at all. Oh My!  If your device is not recognizing when a working charging is connected, it may either be, the battery or the device. The best way to determine definitely what's wrong with the device, is by taking the device into a S&R Center. You may locate your nearest store by visiting www.sprint.com/storelocator. You may also narrow the issues if you have a peer with the same device, and test out your device using your peers battery. Whichever direction you decide to explore from the options presented, may you please  keep me posted on the outcome?

Thank You,

DePaul W.

Sprint Social Care Team

Master

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

It's possible the car charger caused a surge. Can happen if it's not an OEM charger.

Plug it into the factory charger at your house. Let it charge for about 15min. Press and hold the Power Button for about 60+ seconds.

If it's what I think it is, the power circuitry was disconnected within the phone to protect itself. Doing the above is like a reset which reconnects the power circuitry.


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If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

Thanks!
i tried that and still nothing, its so frustraiting because there is documents and pictures that are work related that only exist currently on that phone. I need to figure something out to at least power it up for a few minutes to pull them off. 

Highlighted
Wizard

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

TonyD0808,

I totally understand this is very frustrating. The information you need to salvage from your device, is it saved on your Micro SD card? If so, you may simply retrieve the information off your SD card that way you may have your important work related pictures and documents, until you have your device serviced.

Thank You,

DePaul W.

Sprint Social Care Team

Master

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

It's possible the phone was damaged as a result. How long have you held the power button, couple minutes just to see?

If the data is on the SD Card as DePaul mentioned, you can take the card out and put it in another device to extract the data. However, if the data is on the phone itself, there may be no way to recover it. Its possible that a Sprint Tech at a Sprint Repair Center may be able to get to it, but no gurantee.


--
If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: LTE turned off with battery life. Will not turn back on. Won't Recognize charge

I held it for about 2minutes. Sadly it is not on the SD card. I was in hopes that everything was automaticly transfering there but i guess not.
Thanks for the help guys!

Journeyman

Re: HTC EVO LTE turned off with battery life. Will not turn back on. Won't Recognize charge

This exact issue happened to me today on my evo 4g lte today. Had a good charge on the battery, plugged it in to the car charger and 10min later it was off. Won't turn back on and I have already called support and they want me to send the phone in. I have also tried both reset options listed on this forum, still nothing. I really can't go with out this phone for two weeks or more out on repair. This is my work phone. Did this issue get resolved, does anyone know?

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