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Split Text issues

12 REPLIES
Master

Re: Split Text issues

CherishandJeri - Thank you for reaching out to us in the matter. I am sincerely sorry about your experience. I'm here to help. How long has this been going on with your device? Are you receiving broken messages from a specific number or any number that text? How are the other services (talk and data) working? Please let me know. - Nyyota
Sprint Social Care
GrandMaster

Re: Split Text issues

sprint has been this way for YEARS..i dont see it changing anytime soon.

Journeyman

Re: Split Text issues

I came to Sprint because of the low monthly service price. But, IF T-Mobile can provide Unbroken Text Message which has the worst Customer Service Support ever. I'm surprise that Sprint can not provide Unbroken Text Messages.

Highlighted
Master

Re: Split Text issues

Exactly. 

Re: Split Text issues

smotrs,

Correct, the message on your device will typically show as one message. However when it goes above the character limit the recipient will see (1/2) with part of the message and then (2/2) with the remainder of the text. Currently there isn't a way to change how that comes across to the recipient.

Dan

Sprint Social Care Team

GrandMaster

Re: Split Text issues

yah the only way to bypass this is to send it as a mms instead...which is a pain...then again this has been how they do it even stretching back to the original evo.

Master

Re: Split Text issues

When you say "split them up" are you saying the message, after you send it on your phone is showing 2 parts rather then 1 message? Or are you saying that a message you receive is in 2 parts?

The second is normal and how it typically appears. The first isn't. A message you send whether it's 40 characters or 260 characters will still show up as 1 message on your phone but the person receiving it would get multiple messages in 160 character increments. So if you sent a message that had 260 characters, your phone would show 1 message but the recipient would end up with 2 messages.

Journeyman

Re: Split Text issues

i have tried handcent and gosms and they still split them up.. Weird...

Master

Re: Split Text issues

Keep in mind, SMS stands for Short Message Service. The way it works is by transmitting very small amounts of information across the voice lines to a recipient device. Unfortunately, the amount of this data is limited to 140 bytes or 160 characters. This is a limitation thats been in place for quite some time.

Master

Re: Split Text issues

Any option for "Do not split messages" has to be third party as I don't recall that being an option on the stock messaging app. In any case, as Dan above mentioned, the phone has a builtin 160 character limit, past that and it automatically gets broken into 2 or more messages. There is no way to overide this. Now it is possible that a third party app can rejoin the messages once they are received, but the default messaging app doesn't have that functionality.