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Sprint And HTC NOT To Blame For EVO 4G LTE Delay

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

No, Sprint is not at fault for customs.  However, they still have not sent anything to those who did preorder and they are refusing to work them also.  I dont even want my money back, I have been a customer for about 10 years, and I am in a situation where I need a phone.  When I ordered from what i was told Friday would be the latest to get it, now who knows when.  I dont even want a refund, let me get another phone so I can go on my way. So what to do know, order a new phone for the full price and when the HTC does come in and return it for $200 when I just had to pay over $500, Is that anyway to treat a loyal customer, I think not.  What will Sprint lose letting me get another phone so I can continue on.

GrandMaster

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

i took the time to help keep the arguments at a minumum...or at least attemtp to. as is a few whole pages were deleted due to arguments in another thread.

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I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
GrandMaster

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

if that is your phone number as your screen name i would change that pronto...

*********************************************************
I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Sprint and my suggestions and or opinions are my own. *************************************************************************************************************
Master

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

fifthmission18

Please keep on topic in threads as per the Sprint Community Guidelines. Taunting others is an unacceptable practice, and if continued, will lead to a ban on your login.

mapesy

Master

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

Tom,

Sure, everyones bummed out and some are even pissed (freaking psychos) but personally, my thoughts are that people are mainly upset due to the lack of information being received. As such, users are becoming frustrated with the situation. This isn't the first time either. There have been a number of times in the past where an announcment was made or not made and users had to hear about it somewhere else before Sprint would say anything if they said anything at all. It's not because the phone is being held up but because of the lack of information from Sprint regarding the matter.

I know you and others hve other duties, but still, doesn't take much time to throw us out an update. Seriously, there are 24 hours in a day and 3 days have passed. In that time, there has been no new information?


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If my post or someone else's answered your question please mark it an Accepted Solution.

Keep in mind, like you, I am a Sprint subscriber. I am in no way employed by Sprint in any sense. I just know stuff.
Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

This juut sucks all around I HAVE NO PHONE PERIOD and am still being charged for not using ANYTHING. SPRINT is coming off some money for this FORSURE!!!!

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

Seriously it is quite simple and I am going to call a spade a spade.

HTC knew this was coming (they are at fault)

Sprint had to of known about this FROM HTC (so they are at fault as well) but they thought (SPRINT) they could push it to the max, take our money and "maybe we wont get stuck in customs" and then to not even update us all accordingly is total ****.


Even HTC should have had something about this on their website (its complete bullocks).

And lastly, dirty Apple (although I don’t hold them as much at fault as the other two) should feel bad about what they are doing. Every phone uses this tech and HTC fixed this (I have seen websites showing the fix). They play dirty and try to monopolize everything and although it is dirty it is business so I can’t really fault them too much. I just have lost a ton of respect for them and the way they handled this.

As a person that dropped and broke his original EVO on April 28th, I pre-ordered as well (through Best BUY) and am currently without a phone period. I live by myself in a major city with no family around and it just makes life that much more difficult (thank goodness for Skype or Google calls) and as some people are screaming "Its okay, the delay is fine" it truly is not. You order a product you expect to receive that product within the timeframe promised to you and if you cannot deliver on this time frame then you should not promise it to begin with. SPRINT SHOULD NOT HAVE BEEN TAKING PRE-ORDERS and no one else for that matter. (Note: By the time I receive my phone (If I even do) I will have paid for either close to over a month for a plan I did not use AT ALL).

But I will say at least I got TWO not ONE but TWO emails from Best Buy yesterday addressing this situation (and I am sure they know less than SPRINT) even if the information was premature (a follow-up email to that info was sent out to me) they did SOMETHING as opposed to Sprint and HTC (whom really did nothing...I aint even counting that BS comment on the forum...TWO DAYS LATER). I would much rather have information even if it is not entirely correct with quick follow-ups and updates to that info then to have nothing at all. Just saying I think this whole thing is bonkers and so ridiculous.

Side Note:

Could this have gone through Customs earlier in order for this to have been inspected with still being able to meet the launch date (or the launch date should not have even been addressed until these phones were cleared)?

I know the S3 is coming in June and I can bet my bottom dollar Samsung is taking note and this will not happen to them. PERIOD.

Another Side Note:

If these phones do not clear the **** is really going to hit the fan so let’s pray all goes well for HTC and Sprint bc right now they need each other more than ever (this phone is supposed to be Sprints cream of the crop) and HTC had an awful 2011 fiscal year so they needed this as well.

Sincerely,

A rational yet still frustrated LOYAL HTC enthusiast and Sprint customer.

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

I'm not sure if you meant that you are being charged for the phone or for the service.  With regard to service, your account should be prorated for the days that you were without the phone.  I asked order support about this on the day I ordered the phone because I didn't understand how they could switch my plan, and bill me prior to receiving and using the phone.  My cell phone bills in the past have always been based on the usage from the previous month.  Therefore, if they switched me to a higher priced, shared plan on the day I ordered the phone with a new line of service, they should prorate the bill for all the time that I was without the phone, and therefore without the use of the secondary line.  The Order Support rep confirmed that this is what will happen.

haylai23 wrote:

This juut sucks all around I HAVE NO PHONE PERIOD and am still being charged for not using ANYTHING. SPRINT is coming off some money for this FORSURE!!!!

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

How is playing "dirty"  normal business.  WOW,  I hope I never do business with you in the real world.  Dirty business is WRONG any way you look at it. 

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

In the real world business often times can be a dirty business not saying that is how I do business but a lot of people do. Apple is playing dirty and whether you like it or not it is kind of dirty.

Just saying...

Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

Yea DOC,

I meant service not phone...

and I have been prorated at times and other times I have not been. I dont know how they will handle it considering I broke my phone and then waited for this one.

Journeyman FSI
Journeyman

Re: Sprint And HTC NOT To Blame For EVO 4G LTE Delay

BOYCOTT APPLE!! SPREAD TE WORD AND PASS IT ON> SOMEONE NEEDS TO TAKE THEM DOWN!!!

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