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Status bar will not pull down.


Status bar will not pull down.

Phone was working fine until two days ago status bar will not pull down. Only way it will work is if I use calculator in landscape and clear it that way.Any help would be appreciated. 


Re: Status bar will not pull down.


The device may need to be completely reset back to factory settings. Are you able to go in and back-up your data?

Sprint Social Care

Re: Status bar will not pull down.

you already did the usual troubleshooting? power cycle ect? actually if im remembering right that phone has a sealed battery..let the battery FULLY die..try to start it back up until that sucker is fully drained..let it sit for maybe 10 minutes fully dead..then go ahead and start charing it. turn it back on and test..this is actually the only true way to do a full power cycle on this phone like we used to be able to do by removing the battery and clearing everything. there is also a diagnostics screen you can get to to test the screen itself...but i dont think its the screen since you can pull it down if you hop into the calculator or whatnot.

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