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TEXT Issues

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Patron

TEXT Issues

Afternoon. since 1027, I have had increasing text issues with my phone. now i can only send texts. To receive texts I have to make a call, then my texts come in one at a time (one per phone call)????? I did a backup and reset the phone... still happening. ANy help in resolving this issue would be much appreciated.

Thanks,
JJ

Tags (5)
6 REPLIES 6
Journeyman

Re: TEXT Issues

Chvykicks,

Hey there!

I want to help with this. I know when you want to use a certain feature on your phone and it doesn’t work can be quite frustrating. Is this still an issue? If so may I have your zip and cross streets so I can take a look in your area? Also, have you tried updating your device? Let m e know I am here for you.

Jazmine

Sprint Social Care Team

Journeyman

Re: TEXT Issues

I to have issues with this as of today, I had to swap back to my original phone finally witch as you see is the evo lte but I am unable send txt, able to receive but once they come in they come in every so often from hrs ago with the same message, I to did a reset, as well as ##72786# twice, and that didn't work, then found out my device was unactive again so I had to restore service on it again, (twice this evening) how can I fix this issue without having to deal with these people thinking they know how to fix it when it should of been done the first time. . any ideas?

Journeyman

Re: TEXT Issues

I Haven't Been Able To Send And Texts since Yesterday either. very Frustrating!

Journeyman

Re: TEXT Issues

I am having the same issue! Can't send and receive texts.

Patron

Re: TEXT Issues

Thanks for your response. I finally called customer support and they reset my network as well as had me manually reset my network from the phone. All has been well since. Thanks!

Journeyman

Re: TEXT Issues

tell me about it. . I was able to fix that issue (depending on the device) HTC evo 4g lte I have (had) lets me do the ##72786# should see a menu top right reset and click yes let it do its thang you should be good to go. .if not call csr and well gl with that all

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